POSITION SUMMARY:

The Cashier, F&B is responsible for providing professional, prompt and efficient service assistance to the assigned Outlet’s monetary transactions as well as preparing and maintaining money bags and floats.

PRIMARY RESPONSIBILITIES:

• Assumes responsibility of the assigned Outlet’s POS
• F&B Server handling cashier
• Assists in waiter, bartender, host or steward tasks if requested by the Outlet Supervisor
• Performs monetary transactions including but not limited to cash and credit cards
• Ensures all transactions are performed in a timely and accurate manner including communicating shift hand-over issues and completing shift-end balances
• Ensures all paperwork is presented and organized in an audible manner
• Prepares equipment, station, stock, float, floor prior and after service
• Anticipates guests need and strives to exceed their expectations by following guidelines given by Management
• Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
• Ensures high standards of personal presentation and grooming
• Attends training sessions and meetings when required
• Ensures all duties are performed in strict compliance with relevant policies and procedures of City of Dream Mediterranean
• Maintains positive relations with other staff and departments
• Participates in training and other activities to facilitate high team performance
• Adheres to all Company policies and procedures
• Reports accidents, injuries and unsafe work conditions to supervisors
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

KEY PERFORMANCE INDICATORS:

• Positive Customer feedback
• Billing accuracy
• Good knowledge of products and services
• Continuous progress of Technical skills

QUALIFICATIONS:

Experience

• Minimum 1 year of previous customer service and cash handling experience preferably within the Hospitality industry

Education

• High School diploma
• Qualifications related to the Hospitality Industry is an advantage

Skills

• Knowledge of POS systems is an advantage
• Excellent interpersonal and customer service skills
• Time management and organizational skills
• Excellent command of English, Greek and other languages highly regarded
   

   PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable