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Location

Title

Under general supervision from the manager and/or director, and in accordance with the policies and guidelines established within the organization and individual unit, the case manager supervisor's priority is to function as leader and clinical liaison with staff, physicians and management, providing continuity of leadership day to day. The case manager supervisor acts as a role model, mentor, coach and resource person to staff to ensure all unit standards are maintained and to encourage a team environment. The case manager supervisor is involved in assisting managers in attracting, developing, maintaining, and retaining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing, payroll and budget. In addition to duties involving unit personnel, the case manager supervisor serves as a contact for internal and external customers. He/she is responsible for maintaining a safe environment of care, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This role provides opportunity for leadership succession. The case manager supervisor facilitates the coordination of patient's transitional plan of care and ensures patients move from the acute care setting to the next appropriate level and place of care. This includes ensuring and facilitating the achievement of quality, clinical and financial outcomes, negotiating, procuring, and coordinating services and resources needed by the patient/family, and intervening at key points for individual patients. The case manager supervisor collaborates with performance improvement teams to address and resolve patterns in aggregate variances that have a negative quality/cost impact and creates opportunities to enhance outcomes. The case manager supervisor must demonstrate leadership characteristics, which meet Bronson's leadership competencies. Employees providing direct patient care must demonstrate competencies specific to the population served.

Beginning March 31, 2014 forward all new hires will possess BSN upon hire
Master's degree preferred
Completion of the internal leadership pathway as defined by Bronson’s Center for Learning.
3 years of experience in an acute care hospital setting required
2 years of clinical experience required
Formal or informal leadership experience preferred
Solid nursing background in the acute care setting required
Licensed Registered Nurse in good standing with the State of Michigan
• Familiarity with computers.
• Demonstrated ability to organize work and manage time.
• Demonstrated interpersonal communication skills, ability to resolve conflict, and ability to work as a team leader.
• Demonstrated problem-solving ability
• Communication, interpersonal, influencing, team building, and conflict resolution skills
• Mentor/Coach team members
• Model Bronson’s Standards of Excellence
• Customer Relations skills
• Computer skills (Please specify) OC, AS400, Epic, Excel, Word
• Analytical, Grammar, and Spelling skills
• High degree of flexibility
Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients. Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.
• Ensures initial patient assessment and preliminary post hospital care/services plan is completed within 24 hours of admission. Performs further assessment/interview with patient and/or family when indicated.
• Initiates development of and facilitates ongoing review and revision of patient transition care plans with the care coordination team members. Manages and monitors patient progress and documents according to procedure.
• Facilitates interdisciplinary collaborative process collaboration.
• Strong interpersonal skills.
• Coordinates daily huddles.
• Facilitates Complex Care meetings as needed.
• Evaluates patient need for hospital and extended care resources (Medical Social Work, Pastoral Care, rehabilitation care, long term care, home health care, and community resources) and when appropriate, makes referrals.
• Removes barriers that impede the effective transition of patients to the next level of care.
• As denials occur, coordinates responses to the appropriate body regarding quality, utilization and DRG validation in collaboration with Outcomes Management staff and physicians involved.
• Acts as a liaison between patients, the care team and community services to ensure effective healthcare management and delivery of transitional services.
• Utilizes clinical judgment along with established criteria and guidelines while reviewing cases to identify infection control, risk management issues and quality monitoring issue. Refers appropriately.
• Builds and maintains strong collegial relationships with nursing and healthcare team.
• Collaborates with Patient Safety & Quality department staff to evaluate and analyze variance data for targeted patient populations in order to support performance improvement activities.
• Makes recommendations to clinical performance improvement teams regarding cost effective utilization of resources and alternatives to acute care hospitalization.
• Participates in clinical path development and other care coordination/management or performance improvement initiatives.
• Provides mentoring and coaching to CM/nursing staff regarding care management principles and strategies.
• Serves as an advocate to patients/families by coordinating and providing patient transition plan needs. Serves as an advocate to all healthcare team members by recognizing and understanding professional role and function.
• Tracks and trends all outlier, quality, LOS, Readmission and referral data.
• Demonstrates diverse critical global thinking, decision making and problem solving abilities.
• Able to effectively communicate, negotiate, use sound judgment and follow up on situations/issues in a timely, appropriate manner.
• Demonstrates efficient and effective assessing, prioritizing, planning, organizing, monitoring and evaluating skills.
• Able to articulate and demonstrate commitment both to departmental goals and to the vision, values and mission of Battle Creek Health System.
• Demonstrates commitment to providing outstanding customer service in a manner that is reflective of our mission, values and customer service standards.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, as well as other policies and procedures to ensure adherence.
• Maintains a safe workplace by keeping work area free of hazards and correcting and/or properly reporting any safety hazards.
• Uses correct body positioning/body mechanics, safe work practices (e.g. pushing vs. pulling, patient transfer/lifting devices, etc.) and personal protective equipment to avoid injury when necessary.
• Performs related duties as assigned.
• Accounts for coordination of day-to-day unit operations, i.e. staff assignments.
• Assumes responsibility for staffing. Assignments reflect appropriate utilization of personnel.
o Coordinates department staff schedule with manager input as needed.
o Adjusts department staffing on a day-to-day basis to meet staffing needs (including managing volume changes, replacing call-ins, etc.)
o Facilitates staff attendance at organizational committees, meetings, etc.
o Manages staffing levels to help department achieve its budget.
o Participates in projecting staffing needs and assisting in creating a staffing plan with manager/director.
o Approve/deny PTO.
o Follows organizational policies and procedures for staffing and provides open communication with staff about scheduling requests/issues.
• Acts as a case management expert resource, mentoring staff, maintains positive relationships, and builds teamwork within the entire healthcare team.
o Maintains knowledge on guidelines, policies, procedures, and standards.
o Provides input into guidelines, policies, procedures, and standards.
• Acts as first responder for clinical and service recovery issues within the case management department. Acts as a resource person for staff questions related to job performance and departmental processes.
• Provides guidance for and supervision of personnel accountable to manager.
o Provides ongoing feedback to staff related to job performance (focuses on immediate performance coaching as necessary).
o Monitors staff performance on a day-to-day basis.
o Works with manager to develop Personal Development Plans including follow up and mentoring.
o Acts as role model, coach, and mentor to staff.
• Evaluates performance of personnel.
o Provides and collates peer input for evaluation.
o Communicates all staff behavior and performance issues with manager as necessary.
o Participates in discipline process of employees with manager notification for attendance, behavioral and performance issues.
o Participates in the evaluation process of employees at manager’s discretion.
• Co-facilitates planning and conducting of shared governance meeting. Acts as mentor to staff chair of shared governance.
• Facilitates case management and other unit meetings, reporting to nurse manager.
• Participates in recruitment, selection and retention of personnel.
o Assists manager in the staff hiring process (e.g. assist with interview process).
• Creates and supports an environment where innovation and creativity are encouraged and valued.

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Scheduled Weekly Hours

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