About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About the Role

At Toll, we support our customers' most critical operations through innovative, safe and efficient supply chain solutions. As the Capability Innovation and Efficiency Manager, you will lead the national Capability Innovation and Efficiency Program across Defence Theatre Logistics warehousing operations, driving continuous improvement, innovation, operational excellence and capability development. This is a strategic leadership role where you'll influence senior stakeholders, deliver technology and process improvements, and optimise warehouse operations to enhance safety, compliance, readiness and performance across a national network.

A day in the life of a Capability Innovation and Efficiency Manager at Toll

• Lead a national portfolio of innovation, continuous improvement and operational excellence initiatives.
• Develop business cases, delivery roadmaps and governance frameworks that align with contractual and strategic objectives.
• Drive warehouse process standardisation, facility optimisation and operating model improvements across multiple sites.
• Champion technology adoption, automation opportunities and data-driven decision-making.
• Oversee the national material handling equipment (MHE) portfolio, including lifecycle planning, utilisation and performance management.
• Partner with Defence, operational leaders and functional stakeholders to deliver sustainable business outcomes and change initiatives.

Qualifications

• Tertiary qualification in Logistics, Supply Chain Management, Engineering or a related discipline.
• Lean, Kaizen or Six Sigma Green Belt certification (or higher).
• Australian Citizenship.
• Ability to obtain and maintain an Australian Government Security Vetting Agency Defence Security Clearance.

• 5+ years' experience in continuous improvement, operational excellence, engineering or warehouse operations, including senior leadership responsibility.
• Strong knowledge of Lean, Six Sigma, Kaizen and operational excellence methodologies.
• Experience delivering warehouse optimisation, automation and technology-enabled improvements.
• Demonstrated capability managing programs, budgets, business cases, suppliers and operational risks.
• Strong stakeholder engagement, leadership and influencing skills across complex environments.
• Proven track record delivering measurable improvements in safety, efficiency, compliance and operational performance.

At Toll, you'll join a business committed to safety, innovation and operational excellence while supporting one of Australia's most important logistics contracts. We welcome applications from diverse backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Be part of something bigger. Apply today and help shape the future of Defence logistics capability at Toll.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com