The Canteen Associate is responsible for delivering exceptional guest service in a high-volume food hall environment. This position supports daily operations by assisting guests with food and beverage orders, preparing and serving menu items, processing transactions, maintaining dining areas, stocking supplies, and ensuring compliance with all food safety and service standards. The successful candidate will demonstrate professionalism, teamwork, attention to detail, and a commitment to creating an outstanding guest experience.

Role Expectations

Responsibilities include, but are not limited to:

Guest Service & Order Fulfillment

• Provide prompt, friendly, and professional service while creating a welcoming dining experience for all guests.
• Assist guests with placing orders through kiosks and point-of-sale (POS) systems.
• Package food and beverage orders accurately, ensuring all required condiments, utensils, and accompaniments are included.
• Prepare and serve food and beverage items according to established recipes, presentation standards, and food safety requirements.
• Answer guest questions, address concerns, and respond to requests in a timely and professional manner.
• Escalate guest service issues to management when appropriate.
• Maintain positive interactions with guests to support high levels of guest satisfaction.

Cash Handling & Transactions

• Process cash, credit card, comp, and room charge transactions accurately.
• Maintain accountability for assigned cash handling responsibilities and follow established procedures.
• Provide accurate change and receipts when required.
• Ensure all transactions are completed efficiently while maintaining excellent guest service standards.

Dining Room Operations

• Maintain a clean, safe, and organized dining environment.
• Clean, sanitize, and reset tables, chairs, and guest-facing surfaces throughout the shift.
• Sweep floors and promptly address spills or safety hazards.
• Empty trash receptacles and replace liners as needed.
• Assist in maintaining overall cleanliness and presentation standards throughout the food hall.

Stocking & Inventory Support

• Complete assigned side work and station preparation tasks.
• Replenish condiments, beverages, paper products, and guest supplies throughout the shift.
• Monitor inventory levels and notify management of supply needs.
• Rotate food products using First In, First Out (FIFO) procedures.
• Replace beverage syrups, CO₂ tanks, beverage cartridges, and beer kegs as needed.
• Stock and organize storage areas and service stations to support operational efficiency.

Team Collaboration

• Work closely with kitchen and front-of-house team members to ensure timely and accurate service.
• Communicate guest requests and special instructions to appropriate team members.
• Assist with hosting, guest seating, and other operational duties as assigned.
• Support departmental goals through effective teamwork and communication.

Compliance & Operational Excellence

• Perform opening, closing, and shift-related duties as assigned.
• Follow all company policies, departmental procedures, and food safety standards.
• Report safety concerns, accidents, equipment issues, or operational concerns promptly.
• Work at other food and beverage outlets when business needs require.
• Maintain compliance with all licensing, certification, and training requirements.
• Utilize company-approved technology and communication devices for operational responsibilities.
• Support Rio Hotel & Casino's service standards, core values, and operational objectives.

Supervisory Responsibillities

This position does not have supervisory responsibilities.

Requirements

Required Qualifications

• Must be at least 21 years of age.
• Minimum one (1) year of experience in a high-volume quick service, fast-food, counter service, restaurant, hospitality, or related environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Ability to communicate effectively in English, both verbally and in writing.
• Strong customer service and interpersonal skills.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Ability to learn and apply departmental procedures, hospitality standards, food safety practices, and menu knowledge.
• Professional appearance, reliability, and a positive attitude.

Preferred Qualifications

• Experience working in a hotel, resort, casino, or hospitality environment.
• Previous food hall, quick service restaurant (QSR), or high-volume dining experience.
• Experience working in a large resort or gaming property.

Certifications, Licenses Registration

• Must be able to obtain and maintain all licenses, permits, certifications, and work cards required by federal, state, local, and company regulations, including:
  • Clark County Health Card
  • Alcohol Awareness Certification (TAM Card or equivalent)
  • Nevada Gaming and/or Non-Gaming Work Card, if required
• Failure to maintain required credentials may affect continued employment in the position.

Physical Requirements

• Frequently stand and walk for extended periods during shifts.
• Frequently reach, bend, stoop, twist, kneel, crouch, and perform repetitive motions.
• Frequently lift, carry, push, and pull items weighing up to 25 pounds.
• Ability to work under time constraints while maintaining productivity and service standards.
• Ability to safely operate in food preparation, service, and storage areas.

Working Conditions

• Work is primarily performed indoors in a fast-paced food and beverage environment.
• Regular exposure to kitchen equipment, cleaning products, noise, temperature variations, and other operational conditions commonly associated with hospitality and food service operations.
• May be exposed to secondhand smoke in designated areas of the property, consistent with applicable laws and business operations.

DISCLAIMER

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs dictate. Employees may be required to perform duties outside their normal responsibilities from time to time.

EQUAL EMPLOYMENT OPPORTUNITY

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.