WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Imagine being part of a team that shapes the future of OCBC, driving innovation and growth through learning and transformation. As a Learning and Transformation Specialist, you'll play a key role in developing and implementing learning strategies that empower our people to succeed in a rapidly changing financial landscape.

How you succeed

To excel in this role, you'll need to collaborate with stakeholders to understand their learning needs and develop targeted solutions that drive business outcomes. You'll also need to stay up to date with industry trends and best practices in learning and development, leveraging technology to enhance the learning experience.

What you do

1. Learning Operations

• Assess operational requirements and infrastructure capabilities to support L&D initiatives.

• Support implementation and run operations of learning technologies, including resource and budget management.

• Evaluate process effectiveness against operational standards, user needs, and business objectives.

• Drive operational excellence in L&T service delivery, with strong focus on customer experience and cost efficiency.

2. Reporting & Analytics

• Manage data collection and reporting, working across teams to validate and consolidate inputs.

• Track operational performance (e.g. SLA adherence, turnaround time, budget utilisation).

• Analyse data to identify trends, insights, and opportunities for process and programme improvement.

3. Process Identification & Automation

• Identify opportunities to streamline and automate operational processes, in addition to operational management.

• Design and implement automated workflows using tools such as Power Automate to improve efficiency and reduce manual effort. 

• Monitor and maintain automated processes to ensure reliability, scalability, and continued operational impact.

Who you are

Experience

• Minimum 3 years of relevant experience in HR, Learning Operations, or related fields.

• Certification or exposure to project management or process improvement methodologies (e.g. Lean, Six Sigma) is advantageous.

Technical Skills

• Proficient in Microsoft Office (particularly Excel, PowerPoint, Co-Pilot and Power Automate).

Personal Attributes

• Resourceful and proactive.

• Meticulous with strong attention to detail.

• Able to manage multiple priorities effectively.

Skills Required

• Stakeholder Management & Communication
  Strong ability to engage, influence, and collaborate across teams and senior stakeholders.

• Critical Thinking & Problem Solving
  Ability to connect insights across data points, exercise sound judgement, and recommend practical solutions.

• Project Management
  Proven capability in planning and delivering projects within scope, timeline, and budget, aligned to business objectives.

• Process Improvement & Innovation Mindset
  Comfortable experimenting with new approaches to enhance / automate processes while managing risks and operational impact.

• Customer-Centricity
  Strong service orientation with a focus on delivering seamless and positive employee learning experiences.

• Adaptability & Agility
  Comfortable balancing BAU responsibilities with evolving or undefined work areas.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.