In this role, you’ll work closely with cross-functional teams and clients to ensure promotions are planned, executed, and delivered seamlessly. From managing promotion applications and coordinating campaign launches to tracking performance and identifying improvement opportunities, you’ll play a key role in driving operational excellence and campaign success.

Job Responsibilities
- Manage End-to-End Promotions: Plan and execute marketing promotions from initial planning and timeline coordination to campaign setup, quality assurance (QA), launch, monitoring, and post-campaign review.
- Be the Promotions Expert: Develop a strong understanding of promotion mechanics, eligibility criteria, terms and conditions (T&Cs), and campaign requirements.
- Oversee Promotion Operations: Manage the opt-in application process, compile and validate data, and coordinate with internal teams to ensure accurate and timely processing.
- Drive Stakeholder Collaboration: Work closely with cross-functional teams to align on campaign assets, approvals, timelines, and execution requirements.
- Support Clients: Respond to client inquiries, troubleshoot promotion-related issues, and coordinate with relevant stakeholders to ensure timely resolution.
- Track Performance & Reporting: Maintain accurate promotion trackers, monitor delivery timelines, prepare performance summaries, and provide actionable recommendations based on campaign results.
- Support Team Initiatives: Take on ad-hoc projects and operational tasks to support team priorities and continuous improvement.

Requirements
- At least 3 years of experience in campaign management, marketing operations, or a related field, with hands-on experience managing campaigns end to end.
- Strong proficiency in English, with proficiency in a second language; Mandarin is preferred.
- Excellent stakeholder management and cross-functional communication skills, with the ability to work effectively across diverse teams and cultures.
- Strong project management and organisational skills, with the ability to prioritise tasks, manage multiple timelines, and thrive in a fast-paced environment.
- A proactive problem-solver who combines operational rigour with strategic thinking.
- Strong attention to detail and data accuracy, with the ability to interpret basic campaign performance metrics and identify improvement opportunities.
- Proficiency in Microsoft Excel, including lookup functions and pivot tables, as well as the broader Microsoft Office suite.
- A collaborative team player with a strong sense of ownership, a positive attitude, and a willingness to learn new tools and skills.