Summary

The Call Center Associate handles all incoming calls, taking messages and relaying information in response to customer inquiries, as well as operating the overhead paging system and pagers and recording in call logs.

Education

High school diploma or equivalent (GED).

Certification, Registration & Licensure

None required.

Experience

A minimum of three months related experience in a health care environment and/or training in high volume call center operations.

Responsibilities

• Initiates pages and emergency codes.

• Handles all incoming calls and inquiries on the switchboard and answering service.

• Calls are processed within departmental guidelines.

• Utilizes Call Center software, hardware and other hospital resources.

• Completes Release of Information Requests After Hours.

• Enters and updates data in the On Call schedule accurately to promote quality patient care.

• Accesses the Electronic Medical Record to communicate patient appointments.

• Acts as the Resource Person on specified shift.

• Performs Daily Duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.

While performing the duties of this Job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to reach. The employee is occasionally required to walk.

Specific vision abilities required by this job include depth perception, near vision, and peripheral vision.

The noise level in the work environment is usually quiet.