Position Title: MCTIMS Training Specialist (SME)

Location: Jacksonville, NC

Position Type: Full-time

Salary Range: Salary determined by experience and technical evaluation

Security Clearance Requirement: Position requires an active security clearance

Certification Requirements:

• CompTIA Security+

Years of Experience: 8+

Roles and Responsibilities:

The MCTIMS Training Specialist position combines instructor-led training with direct MCTIMS user support. Delivers effective instruction to Marine Corps personnel, including senior leadership, while applying their MCTIMS expertise to troubleshoot and resolve user-reported issues.  Possess expert-level knowledge of MCTIMS, its various modules, and the Marine Corps orders, policies, and regulations governing training and education across all organizational levels

Will work cross-functionally with several departments and those who are performing work at the Government Customers’ sites.  Position will be required to travel at the Government Customer’s request.  Travel is expected up to 25%. 

• Develop, coordinate, and deliver instructor-led MCTIMS training to Marine Corps personnel, including senior officers and enlisted leadership.
• Conduct classroom training for groups of up to 30 participants, ensuring effective instruction and audience engagement.
• Provide expert instruction on MCTIMS modules, system functionality, workflows, and practical application.
• Explain and demonstrate how MCTIMS supports Marine Corps training management, readiness, and reporting requirements.
• Incorporate applicable Marine Corps orders, directives, and training regulations into instructional content.
• Tailor training delivery to accommodate different audiences, including system users, training managers, and senior leadership.
• Develop and maintain instructional materials, presentations, practical exercises, and other training resources.
• Troubleshoot, investigate, and resolve MCTIMS user trouble tickets using expert knowledge of system functionality, workflows, and applicable Marine Corps training requirements.
• Provide guidance to users experiencing MCTIMS errors, procedural issues, or difficulties completing system-related tasks.
• Document troubleshooting actions and resolutions, and escalate issues requiring additional technical support when appropriate.
• Coordinate with Government representatives to identify training objectives, requirements, and scheduling priorities.
• Identify recurring user issues and knowledge gaps to recommend improvements to training materials and user guidance.
• Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications and Education Requirements:

• TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations.
• Expert-level proficiency with MCTIMS, including extensive hands-on experience across multiple modules.
• Comprehensive understanding of Marine Corps training management processes, policies, orders, and regulations.
• Demonstrated experience conducting formal classroom instruction or professional training.
• Ability to confidently deliver instruction to audiences of up to 30 participants, including senior military leadership.
• Demonstrated ability to troubleshoot and resolve MCTIMS user issues through practical system knowledge and problem-solving.
• Strong verbal communication, presentation, and interpersonal skills.
• Ability to explain complex technical processes and regulatory requirements clearly and effectively.
• Experience developing instructional materials and conducting practical system demonstrations.
• Familiarity with Marine Corps organizational structure, operational training requirements, and training management responsibilities.
• Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.

Preferred Qualifications:

• Previous experience as a Marine Corps formal school instructor, military instructor, or equivalent.
• Prior service in the United States Marine Corps, particularly in training, operations, or education-related assignments.
• Experience instructing senior officers, senior enlisted personnel, or command-level training managers.
• Experience supporting Marine Corps training management programs at the unit, installation, or higher headquarters level.
• Familiarity with instructional design principles and adult learning methodologies.
• Previous experience providing MCTIMS functional user support or resolving system-related trouble tickets.

Requirements

Certification Requirements:

• CompTIA Security+

Benefits

• Paid Vacation, Sick Time and Holidays
• Medical, Dental, Life and Disability Insurance
• 401K with Employer Contribution Matching
• Service Disabled Veteran Owned Business
• Equal Opportunity Employer
• ISO 9001:2015 Certified Company
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