Skill required: NA - Business Transformation
Designation: Business Transformation Assoc Manager
Qualifications:BE/Master of Business Administration
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. The Business Transformation Manager is responsible for leading HR Shared Services (HRSS) transformation initiatives for clients by designing and implementing future-ready HR operating models, service delivery frameworks, process improvements, automation solutions, and employee experience strategies. The role acts as a trusted advisor to clients, working closely with HR leadership, business stakeholders, technology teams, and delivery organizations to drive sustainable business outcomes. This is a highly client-facing role requiring expertise in HR Shared Services, Global Business Services (GBS), HR Operations, process transformation, service delivery, digital enablement, and organizational change management.
What are we looking for? • 8–15+ years of experience in HR Shared Services, Global Business Services, HR Operations, Business Transformation, HR Technology Implementation, Consulting or Client-Facing Delivery • HR Operating Model Design, • Service Delivery Model Design • HR Process Transformation • Employee Experience • Workforce Transformation • GBS/GBS+ Models • Value Stream Mapping • Business Case Development • Process Re-engineering • Program Management • Change Management • Stakeholder Management • Executive Presence • Consulting & Advisory • Workday • Oracle HCM • SAP SuccessFactors • ServiceNow HRSD • Power Platform • AI & Automation Solutions • Client Relationship Management • Team Leadership • Strategic Thinking • Data-Driven Decision Making • Lean Six Sigma Green/Black Belt, PMP / Prince2 • Bachelor s degree in business, HR, Management, Engineering, or related field • MBA or master s degree preferred
Roles and Responsibilities: • Serve as a strategic advisor to HR Leaders, HR Operations leaders, and Shared Services executives • Lead client workshops to define transformation objectives, target operating models, and business cases • Understand client business priorities and translate them into HR transformation roadmaps • Develop trusted client relationships and manage executive stakeholder expectations • Present transformation recommendations, risks, and progress updates to senior leadership • Support business development, proposal development, and client pursuits • Assess current-state HR operating models, processes, and service delivery capabilities • Design future-state HR Service Delivery Models (SDM) and Shared Services organizations • Define HR tiering models (Self-Service, Tier 1, Tier 2, Tier 3) • Develop HR service catalogs, knowledge management frameworks, and case management strategies • Drive consolidation and standardization of HR processes across geographies and business units • Lead Shared Services set-up, expansion, or optimization programs • Conduct process assessments using Lean, Six Sigma, and Value Stream Mapping methodologies • Identify opportunities for process simplification, standardization, and automation • Establish process governance and KPI frameworks • Drive continuous improvement initiatives to enhance service quality and reduce operational costs • Monitor transformation benefits and ensure realization of expected outcomes • Lead implementation and adoption of HR technologies including Workday, ServiceNow HRSD, AI and Automation solutions • Identify opportunities for Employee self-service, Virtual agents and chatbots, Workflow automation, Knowledge management solutions, Analytics and reporting enhancements • Collaborate with technology teams to define functional and process requirements • Develop end-to-end HR operating models aligned to business strategy • Define governance structures, roles, responsibilities, and service ownership • Establish interaction models between HR Shared Services, Centers of Excellence (COEs), HR Business Partners (HRBPs), Business Functions • Create workforce and capability strategies to support transformation objectives • Manage large-scale HR transformation programs from strategy through implementation • Develop roadmaps, project plans, and governance mechanisms • Oversee risk management and issue resolution activities • Lead change impact assessments and stakeholder engagement plans • Ensure successful adoption of new processes, technologies, and operating models • Build transformation of business cases and investment proposals

BE,Master of Business Administration

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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