Please note this is a fixed-term contract role for 6 months

The Customer Service Business Services Associate for Tekno Surgical will be responsible for the provision of the highest standard of Customer Services deliverable’s in line with Tekno Surgical Customer service standards and with industry best practice. They will be accountable for and provide the primary link between the completion of Business support requirements by the Customer Service collaboration team and the Customer Service Manager

This position involves a broad understanding of our business and the various areas where support is required. This role will be involved in determining how our process transactions are Defined, Managed, Measured, Analyzed, Improved and Controlled along with supporting the needs of sales team. Included in this role will be to support sales team requirements along with supporting the business needs as they occur. The activity for the Business Services Associate will be managed and reported upon on a monthly basis.

They will handle the workflow by assimilating and delegating all the pertinent information presented daily from all the relevant stakeholders. Actions will be mainly delegated to the Associate via the business services email along with the normal correspondence channels.

Principal Duties And Responsibilities
 

• Efficient Query Management: Process a high volume of queries and requests received via group email, ensuring timely, professional, and accurate responses.
• Operational Support: Provide coordinated support to the Sales Team and other operational team members as needed to ensure smooth workflows.
   

Candidate Requirements
 

• Demonstrates high level of attentiveness when interacting with customers
• Can Prioritize cooperation and collaboration with others before acting
• A know how, can do attitude to implement solutions
• Has a focused nature and takes great satisfaction from being busy and productive.
• Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers’ expectations
• Possesses excellent communication skills.
• Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
• Ensures that work is executed accurately and completely, paying close attention to the detail. Previous experience of clinical, pharma or medical device support is a real advantage.
• A passion for developing and raising the bar on the customer experience
• The ability to provide innovative insight for Continuous Improvement
• Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.

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