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General Job Function:

Responsible for building strong relationships that allow for expanding and deepening the Fifth Third customer base. Provides guidance, coaching, and development support across the retail division on business development activities to drive consumer and small business household acquisition. Identifies and shares best practices that will allow for successful team execution of the sales process, including aspects related to the Relationship Management Funnel and the Business Development model.  Partners with all levels of the leadership team to collaborate on key small business and consumer household growth opportunities in the market. Collaborates with sales team to provide expertise in how to manage a pipeline of companies including expanding of existing relationships. Identify new business opportunities through one bank partnership(s).

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide proactive coaching support on key business development behaviors including outside calling, networking, coordinating the facilitation at events, developing centers of influence, and engaging in household acquisition.
• Provides guidance on tools and resources that support teams in building knowledge around business development processes and products.
• Calls on and partners with companies/organizations (at the Middle Market level and above) to show the value of their employees banking with Fifth Third Bank
• Professionally presents Fifth Third products and services at employer/employee on-site meetings/seminars focusing on household acquisition and revenue growth.
• Assist with navigating processes between Commercial, Business Banking, and other LOB (Line of Business) RMs (Relationship Managers) relative to the development of new and management of existing partnerships.
• Attends and actively participates in One Bank Leadership meetings further strengthening relationships within the market/region and to share insights and best practices
• Develops detailed plans to meet or exceed assigned sales and customer service goals.
• Work closely with assigned Markets/Regions/Financial Centers to deepen existing small business relationships, build out centers of influences within each location, and acquire new prospective relationships. 
• Responsible for effective communication when interacting with teams and partners exhibiting strong business acumen.
• Attend and facilitate Market Job Family meetings for Business Development topics.
• Assist Retail Financial Centers with business customers to determine the right channel (Retail, Business Banking, etc.) and make appropriate handoffs to assure the best customer experience.
• Maintain an in-depth knowledge of Small Business Banking products/services and stay ahead of any updates/changes/enhancements.
• Assist Financial Centers with complex small business solutions for customers, and partner with Credit (Business Loan Center) on lending requests while adhering to established guidelines.
• Partner with Financial Centers to ensure that customer relationships are managed to maximize revenue contribution, while mitigating risk and focusing on customer needs.
• Embraces change and models the way by working cross-functionally and collaboratively to influence desired outcomes.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Minimum 5+ years of Banking experience.
• 5+ years sales management experience required.
• Bachelor’s degree in business, marketing, related field, or equivalent work experience preferred.
• Strong business acumen
• Ability to collaborate and build strong One Bank partnerships.
• Excellent interpersonal, written, verbal, and presentation/facilitation communications skills.
• Exhibits effective problem solving, analytical skills, and prioritize multiple tasks.
• Strong sales and sales coaching
• Demonstrated ability to identify and realize new sales opportunities. 

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.