Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The role will partner with COO organizations on the strategy and execution of business controls activity as prescribed by the common process / enterprise policy and standards owners (programs to include but not limited to: Access Management, Business Electronic Communications, Data Management, Data Privacy, Global Resolution and Recovery Plans, Inter-affiliate Services, Non Financial Regulatory Reporting, Single Process Inventory governance and maintenance, Risk and Control Self-Assessment, Records Management, Restricted Developer Software governance, Risk ID, and various technology programs). The role will assist in the execution of internal controls and operational excellence within Global Risk Management. Executes Global Risk Management specific procedures to drive adherence to enterprise-wide standards, including business continuity, access management, data management, records management, Risk and Control Self Assessments, Inter-affiliate services, and Global Recovery and Resolution Planning. Provides process expertise and consulting to all levels across the division Identify issues and/or control improvements for remediation, whilst completing daily duties. Acts as an ambassador of the risk culture.
 

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Oversees the status of critical business controls metrics and processes including Global Risk Management-owned issues, SIM/OpEx/ECoM process, providing plans and remediation as appropriate  
• Participates in audits as necessary  
• Acts as trusted advisor to the broader GRM organization 
• Effectively and efficiently drives execution of key control priorities across the broader GRM organization 
• Performing outreach to participants, clients, etc.
• Providing education 

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications: 
•    Minimum 5 years of experience in business controls, plus risk management and/or operational risk management experience 
•    Experience in business analysis, project management, data management and/or reporting – reflecting the ability to track performance and analyze data/progress metrics to benchmark against short and long-term goals 
•    Experience with process, controls and documentation 
•    Controls Management 
•    Issue Management 
•    Monitoring, Surveillance, and Testing 
•    Quality Assurance 
•    Risk Management 
•    Analytical Thinking 
•    Attention to Detail 
•    Critical Thinking 
•    Problem Solving 
•    Written Communications 
•    Decision Making 
•    Innovative Thinking 
•    Prioritization 
•    Recording / organizing Information 
•    Research  

Desired Qualifications: 
•    Strong analytical, and organizational skills; focus on attention to detail  
•    Ability to think strategically across GRM to identify opportunities to improve overall performance efficiency.  
•    Strong partnership and relationship building skills    
•    Proven business operations and business controls experience  
•    Working knowledge of risk management and regulatory interactions  
•    Excellent written / verbal communication skills and executive presence 
 

Shift:

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