Job Title

Business Analyst / Process Designer

Function

Finance — Transformation Office

Reports To

Transformation Lead

Location

Dublin (on-site with some flexibility)

Role Purpose

The Business Analyst / Process Designer supports the delivery of transformation projects by conducting structured analysis, documenting and redesigning business processes, gathering stakeholder requirements, and developing business cases and functional specifications. This role is the analytical engine of the TO, working closely with staff across all functions to understand how DBS currently operates and how it can operate better in the future.

Key Responsibilities

• Lead business analysis activities on assigned projects and requirements gathering, process mapping, gap analysis and option appraisal;

• Document current-state and target-state business processes to a high standard;

• Develop business cases, functional specifications and user acceptance test plans;

• Facilitate workshops and stakeholder interviews across all DBS departments;

• Support the development of the policy and process architecture framework;

• Contribute to the data governance framework and particularly process-level data requirements

• Assist the Transformation Lead with programme portfolio administration and project reporting;

• Support training and change management activities where process changes are implemented;

Culture

• Contribute to a culture of innovation, collaboration, inclusivity, and mutual respect across the team and the College;

• Work proactively and cooperatively with colleagues across departments to achieve shared goals;

• Demonstrate professionalism, approachability, and collegiality in all interactions;

• Communicate openly and constructively, supporting a positive and solutions-focused team environment;

• Uphold the organisation’s values in all internal and external activities;

• Take initiative in personal and professional development, and acknowledge and support the contributions of others.

Skills & Experience

• Minimum two to three years of experience in a business analysis, process improvement or operational excellence role;

• Strong process mapping skills; proficiency in Visio, Lucidchart or equivalent;

• Ability to conduct structured stakeholder interviews and facilitate productive workshops;

• Exposure and experience to process optimisation / Lean / Six Sigma;

• Clear written and verbal communication skills and being able to translate complex processes into accessible documentation;

• Analytical mindset with attention to detail and a structured approach to problem-solving;

• Experience in financial and administrative process environments;

• Experience of Business Central, Salesforce or similar ERP, CRM, etc. systems;

• Relevant qualification in information systems or related fields;

• Understanding of emerging Artificial Intelligence (AI) technologies and tools, identifying opportunities to improve efficiency, insights, decision-making and business performance;

• Experience in the education and finance sector is desirable;

• Strong stakeholder management.

Pay & Benefits

Salary for this role is DOE.

• Free Internal Courses;

• Discounted Fees for Family Members;

• Life Assurance & Disabilities Cover;

• Sports & Social;

• Employee Assistance Programme;

• Employee Discount Scheme; 

• Paid sick leave;

• Death-In-Service Benefit.

This job description is a guide to the work the post holders will initially be required to undertake. It may be amended from time to time to meet changing circumstances by mutual agreement. It is expected that the post-holders and their manager will review the job description regularly.

Pay Frequency:

All appointments are subject to providing proof of eligibility to work in Ireland on full time basis (upon being invited to interview). Please refer to our privacy policy here: DBS Privacy Notice for Candidates.

This job description is a guide to the work the post holder will initially be required to undertake. It may be amended from time to time to meet changing circumstances by mutual agreement. It is expected that the job description will be reviewed regularly by the post-holder and their manager.

DBS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.