We are looking to recruit a Business Analyst (BA) who plays a key role in defining business problems by eliciting and gathering technical and non-technical requirements. The BA needs to understand the particular business needs of a customer, analyze and transpose these needs into standard documentation that outlines detailed requirements for a solution and ensure the delivered solution meets those business requirements.

Responsibilities

• Elicit the business needs and requirements of clients and analyze them to produce functional and non-functional requirements of the system and solution.
• Validate these requirements with the help of the product and development teams, document them as functional specifications and user stories to be used by the team, and also document them into an SRS / BRD to be communicated with the client.
• Participate in the definition of the business scope of the project and liaison between the customer's business department and ProgressSoft's technical department with coordination with the project manager.
• Develop and maintain business process flows and use cases, and identify opportunities for process improvements.
• Identify issues, risks, and benefits of existing and proposed solutions/processes, and outline business impact.
• Collaborate with cross-functional teams including project managers, product and technical teams, and system architects to recommend appropriate project execution based on business priorities, and to define project objectives, scope, and deliverables.
• Conduct a gap analysis to identify areas where the current systems fall short of meeting the business requirements.
• Create functional specifications and collaborate with the product team on building product backlog and required changes or customizations.
• Work directly with the product and QA teams to ensure the understanding of requirements to guarantee comprehensive development of test scenarios, and ensure that testing results match expected results or specifications.
• Participate in defining software and interface specifications.
• Evaluate and reflect analysis of any changes or modifications to software business requirements or specifications.
• Employ requirements engineering methodology using use cases and UML.
• Attend to queries from both the client side and all involved parties by holding sessions to clarify any requirements and answering questions and queries via email.
• Collaborate alongside the product team to collect feedback on provided solutions, especially in the case of multi-phase delivery.
• Communicate and address the feedback with the product and technical team.
• Support business transition and help establish change.
• Perform other related duties incidental to the work.

Requirements

• BSc degree in Computer Science or any related field.
• 3+ years of experience in requirements engineering (as a minimum experience).
• 2+ years of proven experience as a Business Analyst.
• Focus on payments or financial solutions is a plus.
• Knowledge of the payments and financial industry, including payments processing and regulatory frameworks is a plus.
• Proficiency in business analysis methodologies and tools.
• Demonstrated ability to gather and document business and technical requirements and translate them into functional specifications.
• Excellent command of English (verbal and written).
• Good knowledge of issue tracking and code repository tools such as Gitlab and JIRA.
• Good knowledge of UML-based collaborative modeling, design and diagramming, and management platforms.
• Good knowledge of testing tools.
• Good knowledge of web-based and cloud-native solutions.
• Solid understanding of the software development lifecycle (SDLC) and agile methodologies.
• Excellent and effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Excellent analytical, creative, and structured thinking and problem-solving skills with keen attention to details.
• Good troubleshooting skills.
• Ability to work under pressure.
• BA Certification is considered a plus.