Description -

Job Scope/ Summary

The primary responsibilities of the Business Analyst are to provide internal and external business critical monthly, quarterly and ad-hoc reporting for Priority Services customers.

In addition, to contribute and enhance the reporting and analysis activities of the Priority Services accounts data and information as well as to the automation and improvement projects driven by the team.

Job Specifics/Responsibilities:

• Generating and maintaining reports, scorecards, etc. in accordance with the business needs.

• Providing proper data quality control.

• Analyzing trends in reports, scorecards.

• Analyzing root causes influencing operational excellence KPI’s.

• Giving recommendations based on analyzed data on how to progress, optimize or evolve internal business processes.

• Ensuring proper follow-up with partners and HP management if necessary.

• Closely collaborating with the Business Analyst Team, CDMs (Customer Delivery Managers) and SOMs (Service Operations Manager).

• SharePoint activities in regard to the business needs.

• Identifying issues and areas for improvement. Work under own initiative and take ownership of issues, ensuring best in class support and improvements.

• Support ETL (Extract, Transform, Load) automation initiatives.

Key Deliverables/ Accountabilities:

• Business reviews are produced and delivered on time.

• Processes are documented and recorded where relevant.

• Analyzing activities contributing to KPI improvement.

• Support automation initiatives.

Working relationships:

Internal

• CDMs, iCDMs, SOMs, Cross MDS, Supply Chain

External

• Priority Management Customers, Partners

Education & Experience Recommended

• Typically, a bachelor’s degree in technical or business discipline or equivalent experience and a minimum of 0-2 years of related experience.

• May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.

• 0-2 years’ experience in a similar role.

Other requirements:

• Fluent in written and verbal English.

• Fluency in other European languages is an advantage.

Personal skills and qualities:

• Strong analytical and summarizing skills.

• Very good communication skills – outgoing, natural communicator.

• Adherence to strict timelines.

• Proactive in highlighting issues.

• Good presentation skills, Detail oriented person, Team player.

• Ability to operate effectively within a virtual (cross-cultural) team.

• Self-motivating and able to work as part of a Remote/Virtual team.

Technical skills (procedures and documents the employee has to be acquainted with):

• PC Knowledge: Excel, Databases, PowerPoint, Outlook.

• Strong Excel skills – Macro creation, Power Query.

• Strong Power BI skills – data modeling, DAX language, etc.

• SQL programming skills.

• SSIS package management – creation and management of scheduled ETL procedures.

• Knowledge of ITIL Foundations is a plus.

• Share point creation and management.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"