Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is seeking a talented Business Analyst to join our Proactive Traveler Care (PTC) product development team.

What You’ll Do

• Define Product Requirements: Collaborate with stakeholders to define product requirements, features, and functionality aligned with business objectives and user needs
• Compose User Stories & Documentation: Develop comprehensive user stories from system, TC, and traveler perspectives; create UI mockups and wireframes as needed to communicate requirements
• Design & Implement Testing: Create and complete User Acceptance Test (UAT) plans to validate that requirements are met and solutions perform as intended
• Enable End Users: Develop end-user guides, training videos, and knowledge base articles to support product adoption and change management
• Provide Technical Support: Solve issues, identify potential solutions, and document findings for continuous improvement
• Leverage Technical Tools: Apply tools such as Postman to simulate disruptions, extract and analyze OTA data, and implement queries across various databases
• Conduct Data Analysis: Extract and analyze existing data to identify trends, validate assumptions, and provide data-driven recommendations; proficiency in Excel and ability to consolidate multiple data sources required

What We’re Looking For 

• 3+ years of travel industry operational expertise, such as travel agency operations and/or airline operations, Travel Consultant (TC) role experience or deep understanding of TC workflows
• Proficiency with GDS/POS (Point of Sale) systems and travel disruption management
• Solid technical background with ability to understand system architecture and integrations
• Proficiency with Global Distribution Systems (GDS) – minimum 1 system required; experience with 2+ systems (Amadeus, Galileo, Sabre) preferred
• Ability to book and read basic PNRs (required for testing and validation)
• Product & Data Skills: Experience with travel management information systems, reporting tools, and organizational hierarchy setups
• Strong data analysis capabilities: ability to quickly extract, analyze, and interpret data
• Experience with JIRA and Agile development frameworks
• Strong organizational and attention-to-detail skills
• Ability to work onsite minimum 3 days per week
• Availability to work UK timezone business hours (GMT/BST) to align with team collaboration and customer engagement

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!