Challenger Limited is an ASX-listed investment management firm managing $128 billion in assets (as at 31 March 2026). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Business Analyst – Customer Program Management – 12 Month MTC

• Join Challenger as a Business Analyst and play a key role in delivering initiatives that improve customer outcomes and support business growth.

• Enjoy variety, with the opportunity to work across regulatory, technology, operational and customer-focused projects.

• Partner with stakeholders across the business, influencing decisions and helping turn complex requirements into practical solutions.

• At Challenger, we work flexibly. You can expect to spend three days each week in our Sydney CBD office and two days working from home.

About the role

As a Business Analyst in our Customer Program Management team, you'll work across projects spanning large-scale transitions, technology delivery, customer initiatives and strategic partnerships.

Partnering with stakeholders across the business, you'll help shape solutions by exploring, challenging and translating business needs into clear functional and technical outcomes. You'll facilitate discussions, test assumptions and work with stakeholders to uncover the requirements needed to support successful delivery.

You'll work closely with business stakeholders, technology teams and delivery partners, providing the business context, requirements and decision support needed to move initiatives successfully from discovery through to delivery.

As part of an integrated programme team, you'll work alongside Project Managers, Release Managers, Change Managers and delivery partners to help ensure requirements remain aligned throughout the delivery lifecycle and are translated into meaningful business outcomes.

Your responsibilities will include:

• Facilitating workshops to uncover business needs, challenge assumptions, align stakeholders and drive decisions.

• Eliciting, documenting and analysing business, functional and technical requirements.

• Conducting impact assessments and validating requirements to ensure proposed solutions meet business needs.

• Working closely with delivery partners, providing business context, acceptance criteria and ongoing support throughout delivery.

• Using data and gap analysis to test assumptions, identify insights and inform solution design.

• Mapping current and future-state processes to improve customer outcomes, efficiency and controls.

• Producing and maintaining key project artefacts, including requirements documentation and process maps.

What we're looking for

You'll bring proven Business Analyst experience within a corporate financial services environment, with strong capability in requirements elicitation, process analysis and stakeholder engagement.

Experience working as a business analyst within financial services is essential, with experience in insurance or, superannuation environments highly regarded. Exposure to technology-enabled transformation programmes will also be highly regarded.

You're naturally curious and enjoy understanding how things work. You're comfortable asking questions, challenging assumptions and helping stakeholders work through complex problems to reach practical outcomes.

You can navigate complexity, balance detail with the bigger picture and communicate confidently with a broad range of stakeholders, including customers, partners and senior leaders.

You’ll also bring:

• Strong workshop facilitation and stakeholder management skills.

• Experience translating business needs into clear functional and technical requirements.

• Strong process mapping, impact assessment and requirements validation capability.

• Proficiency in business analysis tools, techniques and methodologies.

• Strong organisational skills and the ability to manage competing priorities.

• Experience with JIRA, Confluence and MS Project.

• Familiarity with governance, risk and regulatory frameworks.

Why Challenger

You'll be part of a collaborative, people-focused environment where different perspectives are valued and employees are encouraged to contribute, build their capability and make an impact.

Working across a diverse portfolio of business, technology and customer initiatives, you'll have the opportunity to help shape solutions from early discovery through to delivery and adoption, partnering with teams across Challenger and our delivery partner network.

Challenger also provides flexible working and a range of benefits supporting wellbeing, family life, career development and financial wellbeing.

At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment. Visit our benefits page for more information.

https://www.challenger.com.au/about-us/careers/our-benefits   

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Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance. 

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

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