Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Claims Strategy Manager will lead strategic initiatives within Consumer and Small Business Claims and will work horizontally across Client Protection and the broader enterprise to to advance strategic initiatives and elevate the client experience. This role will be responsible for driving innovation, influencing cross‑functional partners, and delivering data‑driven solutions that balance risk, return, and customer outcomes.

As part of the Claims Strategy and Transformation team within Consumer and Small Business Claims, this position will focus on innovation, simplification, and operational excellence to streamline end‑to‑end claims processes for both our clients and the business.

Key Responsibilities

• Lead and influence enterprise-wide strategic initiatives to improve claims outcomes, client experience, and profitability

• Identify trends and opportunities using data, analytics, and emerging technology (including AI as appropriate) to solve complex business problems

• Partner closely with technology, product, risk, and Claims operations leaders to drive sustainable improvements

• Champion large-scale initiatives that strengthen risk management, operational efficiency, and client satisfaction

• Lead the development, prioritization, and execution of the end‑to‑end strategies for Claims

• Support department-wide strategies and portfolio performance management

• Represent the business with execution partners to simplify platforms, reduce manual processes, and streamline workflows

• Drive Claims transformation initiatives focused on innovation, simplification, and scalability

Required Qualifications

• 4+ years of experience in strategic thinking, critical analysis, project management, and planning 

• Strong data-driven strategic thinking and analytical capabilities

• Ability to assess risk vs. reward, evaluate strategies, and consider client impact in decision-making

• Strong executive presence with the ability to lead and facilitate meetings, including those with senior executives

• Proven problem-solving skills, with strong follow-through and the ability to escalate and resolve issues effectively

• Demonstrated ability to manage multiple priorities and adapt in a fast paced environment

• Excellent written, verbal, and active listening communication skills, with the ability to influence and build consensus at all organizational levels

• Strong attention to detail with a commitment to flawless execution

• Intellectual curiosity and a willingness to challenge the status quo

• Organizationally savvy; skilled at navigating complex organizations to build connections and collaborate vertically / horizontally across teams, geographies, and lines of business

• Demonstrated ability to foster collaboration, teamwork, and strong partnerships

• Proven success leading complex, cross-functional initiatives and influencing senior stakeholders

Desired Qualifications

• Track record of driving operational excellence through the full initiative lifecycle, from identifying process gaps and generating innovative solutions to conducting research, developing proof of concepts, securing executive sponsorship and funding, and delivering successful implementation and sustained business impact.

• Claims and/or Client Protection experience

• Deep knowledge of Client Protection claims processes

• Experience driving operational, or transformation initiatives within large organizations

• Ability to balance client experience, risk management, and business performance objectives

Skills:

• Business Acumen

• Critical Thinking

• Customer and Client Focus

• Result Orientation

• Analytical Thinking

• Collaboration

• Oral Communications

• Stakeholder Management

• Adaptability

• Innovative Thinking

• Planning

• Prioritization

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.