Job Description and Responsibilities

UPS is looking for someone who can help us improve our services and customer satisfaction. This position handles day-to-day service issues within Brokerage. The successful candidate will work closely with hourly and management staff to address process, safety, staffing, and training matters. This role coordinates the needs and efforts of brokers to ensure customer satisfaction and facilitates the smooth execution of procedures and management systems.

We are looking for someone who can help us improve our services and customer satisfaction by performing administrative tasks within the Brokerage department. You could be part of this team!

Do you enjoy working in a dynamic and challenging environment with new situations to resolve every day? Do you consider yourself someone who can work effectively under pressure and meet deadlines? If so, don't wait any longer and apply now!

What will you do on a daily basis?

• Perform general brokerage tasks and assess duties and taxes for imported international shipments.

• Prepare and arrange the resources required for aircraft arrivals and the corresponding communications with Customs authorities.

• Ensure that customs duties and tax assessments comply with local customs and tax regulations.

• Contact customers, when necessary, to obtain information required for customs clearance of shipments.

• Liaise with Customs authorities to resolve issues and obtain the necessary authorizations for customs clearance.

• Prepare reports and support the Supervisor in managing and organizing the night shift team.

• Resolve issues related to customs declarations and cargo manifests.

• Carry out other technical and administrative tasks related to the role.

What do we offer?

• Competitive salary.

• Ongoing training and development.

• Excellent career growth opportunities through our internal promotion policy.

What do we expect from you?

• Customs certification preferred.

• Previous experience in a customs environment.

• Intermediate level of English (B1), both written and spoken, preferred.

• Secondary school diploma (12th grade) preferred.

• Fluency in Portuguese.

• Working knowledge of Microsoft Office.

• Results-oriented mindset.

• Problem-solving skills.

• Strong team spirit.

Additional Information

• Working schedule: 02:00-07:00 / 08:00-10:00, Monday to Friday

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of utmost importance. We are committed to a policy of fair treatment in hiring, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A Little About Our Business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global enterprise with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.