POSITION SUMMARY:

This position is responsible for carrying out the day-to-day activities of the Box Office, including ticket sales, customer service, and Will Call during events.

HOURS OF WORK:

Available hours will vary by week and will depend on event and on-sale schedules.

Box Office staffing hours during the week on a non-event day are 9:30am-4pm.  Event days will extend those hours.  Weekends hours will vary by event but can run all day.

The majority of available hours will coincide with our event schedule; mostly evenings, nights and weekends and are important to the business.  We are looking for someone that can work up to 5-15 hours per week, based on our event schedule, and have open availability for Box Office operating hours.  The number of hours that are scheduled per week are based on a monthly event schedule and will vary.

POSITION RESPONSIBILITES:

• Open and/or close ticket window as required;

• Sell and distribute will call tickets for events using Ticketmaster software;

• Answer customers’ questions promptly, courteously, and accurately both over the phone and at the ticket window;

• Keep a clean, well-groomed appearance, and organized work space;

• Maintain an energetic, professional, and polite relationship with co-workers, clients, and the public;

• Perform related clerical work and other special assignments as requested;

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities.

QUALIFICATIONS:

• High School diploma/GED;

• Pass a Background Check in compliance with company policy

• Basic knowledge of computer and point of sale technology

• Previous Ticketmaster or venue box office experience preferred, but not required

• Outgoing, friendly, and professional attitude for strong guest relations

• Ability to communicate effectively both verbally and in writing

• Must be able to follow directions, but work independently when needed

• Work well with others in a team environment in a high volume and sometimes stressful environment

• Able to work most event hours which include nights and most weekends as assigned shifts dictate

• Reliable transportation, punctual arrival, and consistent availability

• Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPENSATION:

$14.84 an hour