Über diese BlueCherry ERP Support Consultant Stelle bei Capnexus

Capnexus · Remote · New York, New York, United States (Remote)

Role Summary

We are looking for an experienced, senior-level BlueCherry ERP professional to own functional support, business process guidance, and best-practice adoption for our BlueCherry ERP platform. The right person brings deep working knowledge of BlueCherry's functionality and its strategic application to a vertically integrated wholesale business.

Key Responsibilities

Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM.
Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting.
Own and continuously improve business processes and best practices within BlueCherry that reflect a wholesale model — order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms.
Triage day-to-day support issues, resolve functional and process-level questions directly, and determine what requires escalation.
Manage the day-to-day relationship with CGS (BlueCherry's vendor): scope and escalate technical/engineering issues, track tickets, and coordinate upgrades, patches, and enhancement requests.
Lead user training, documentation, and change management for BlueCherry across the organization.
Evaluate new BlueCherry releases and features and recommend adoption based on business impact.
Support integration points between BlueCherry and adjacent systems (EDI, WMS, finance, B2B ordering portals).
Drive continuous improvement initiatives to increase system adoption, data quality, and process efficiency across the business.

Required Qualifications

Experience supporting or administering BlueCherry ERP (or a comparable apparel/fashion-vertical ERP) in a functional/business capacity.
Direct experience in a B2B / wholesale apparel or footwear business — order management, EDI, allocation, chargebacks — rather than pure retail or DTC.
Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM.
Experience managing a technical vendor/implementation partner relationship (e.g., CGS) for engineering and technical support.
Demonstrated ability to translate business requirements into system configuration and process design.
Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level.
Excellent communication, training, and documentation skills.

Preferred Qualifications

Prior experience at CGS, or as a BlueCherry implementation/functional consultant.
Familiarity with EDI standards (ANSI X12, EDIFACT) common in wholesale apparel.
Exposure to adjacent fashion ERP/PLM tools (Centric, YuniquePLM, Infor Fashion, NGC) is a plus.

What Success Looks Like

BlueCherry runs reliably with strong user adoption and satisfaction across business teams.
Support issues are resolved quickly, with CGS engaged efficiently only where true technical/engineering work is needed.
Business best practices for wholesale operations are documented, adopted, and consistently followed.

We Offer

Job Type: Full-Time - Contract, Remote (ET)
Competitive salary based on experience

Capnexus is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we’re dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn’t perfectly align with what we have listed. We look forward to hearing from you.

No Agencies Please!

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Über Capnexus

Complex Solutions, Simply Delivered!

Capnexus is a comprehensive services provider. We are building highly complex software for global retailers. Our team consists of outstanding versatile professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capstone is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require.

“Our Culture”:

At Capstone, the central principles that we all adhere to, and the glue that holds us together, are our keystones. Our four keystones are:

"A Customer Obsessed, Delivery Focused, Culture"
We’re driven to exceed our customer’s expectations by listening, leading, solving problems, and delivering what we promise
We aim to be the most dependable and trusted partner serving our customers. TRUST = CONSISTENCY x TIME
"A Culture of Learning and Sharing"
We value “Lifetime Learners”; those who are hungry, competitive, curious, and self-motivated in their pursuit of knowledge.
Personal and professional growth depends on teamwork and continuous learning. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.
We recognize that the thoughts, feelings, and backgrounds of others are as important as our own. Everyone has something to learn and everyone has something they can teach.
Knowledge and ability are valued. Sharing knowledge and helping others learn new capabilities is valued exponentially.
"A Culture of Growth and Scalability"
Growth comes from not establishing barriers in your role. “Cross-functional skill sets are valued and help us deliver to our customers in a truly agile fashion. It comes with the understanding that when asked to do something new, you will need support, have questions, and make some mistakes along the way.
The most elegant solution is a simple solution. Simple doesn’t mean easy. It’s often more difficult to break a complex problem down into simple, scalable terms. We don’t appreciate, or value, over-architected solutions or superfluous coding.
Time is one of our most precious commodities. Scalability implies being respectful of this and passionate about making the most efficient use of each and every one of our team member's time.
"All Work is Strategic"
No matter how small a project or assignment appears, every single engagement is an opportunity for us to prove ourselves, build trust, and develop relationships that last and grow
Every task, interaction, and commitment matters
Big or small, we execute our plans and strategies with focus, commitment, and passion

Capstone Integrated Solutions is an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we're dedicated to adding new perspectives to the team.

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