Job Description:

Billing Administrator  
Cromwell HSK, London (W8 5ED)
Permanent
£29,000 + fantastic benefits
Hybrid Work Available (Up to 2-3 days in office)
37.5 hours per week

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

We make health happen

The Billing Administrator will be responsible for delivering accurate, timely, and compliant billing across all patient pathways. This role is critical in ensuring cash flow is optimised, and an excellent service is provided to patients, consultants, and all payors. The Billing Administrator will help improve controls, demonstrate continuous improvement and support the Hospital’s ambitious growth.

Role Responsibilities and Duties:

Billing

• Prepare and issue accurate patient invoices in line with hospital tariffs, consultant agreements, and insurer rules.

• To check supporting patient documentation e.g patient registration form and notepad) to validate all charges (theatre, inpatient, outpatient, diagnostics, consumables, pharmacy) are correctly captured and complete.
• Process patient billing for all payors (e.g. self-pay, embassy, and insured) in line with their respective agreements.
• Accurate and timely submission of invoices including validation of EDI claims.
• Raising requests for patient refunds, courtesy discounts, consultants fees (via Provider Ledger) and posting them to Hospital billing system (“Compucare”).
• Other work consistent with the position including general administrative duties, training, attending meetings etc... as directed by the Billing & Credit Control Manager.

Stakeholder communications

• Familiarise with insurer contracts and coding requirements to help deliver billing compliance.
• Dealing with general and specific queries from patients, doctors, purchasers & other departments via telephone, letter and in person ensuring that their needs are met where possible and with the utmost courtesy.
• To build and maintain effective working relationships across Finance and with other colleagues across the business.

Continuous improvement

• Identify solutions to inefficiencies, risks, and opportunities to improve the billing process.  
• Assist with system improvements, reporting enhancements, and data accuracy checks.

Controls, Reporting & Compliance

• Maintain accurate billing records and audit trails
• Support month-end processes, reconciliations, and reporting as required
• Ensure all billing activities comply with internal controls, pricing structures, and regulatory requirements
• Assist with internal and external audits where necessary.
• To meet KPI requirements as set out by the Billing Team Supervisor.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

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