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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Collector role is part of the TD Equipment Finance Collections team. You will work closely with Operations, Credit, and Risk partners to manage delinquent accounts and support organizational objectives.

Job Description

CUSTOMER
 

• Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve customer experience

• Manage a portfolio of medium- to high-risk delinquent loans and high-value collateralized accounts.
• Develop and execute loss mitigation strategies on complex files.
• Develop portfolio reports and conduct data analysis to support managerial oversight
• Prepare documentation in support of financial solutions for clients, including review and commentary on credit facility term sheets and timely completion of client presentations
• Proactively monitor accounts to identify issues, reduce delinquency, and minimize losses.
• Manage insolvent accounts, including filing proof of claim and coordinating security releases to maximize recovery.
• Lead by example while handling core responsibilities and additional assignments.
• Collaborate with internal partners to resolve issues and achieve business goals.
• Maintain professional relationships with internal and external customers.
• Apply independent judgment while adhering to risk policies, procedures, and compliance requirements.

SHAREHOLDER:
 

• Contribute to the achievement of business objectives through exceptional customer service and risk support to increase profitability and enable business growth
• Support the promotion of products, sales, services and banking capabilities
• Contribute to business objectives for Operational Excellence
• Complete business processes and procedures in a timely and accurate manner
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE TEAM:
 

• Participating fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce

BREADTH & DEPTH
 

• Professional role with a focus on providing specialized business services, advisory or process / program support for own area of specialty, within defined parameters
• Requires sound conceptual knowledge in their own field of specialty
• Investigates and analyzes potential solutions; ensures processes and functional programs are implemented
• Executes on work with some complexity; generally requiring short to medium-term focus (weekly-monthly)
• Accountable for own work and effective coordination of processes and information across related teams
• Delivers on assigned initiatives / projects /programs with some direction from management
   

EXPERIENCE & EDUCATION:

• Undergraduate degree and/or
• 5+ years of commercial collections experience or equivalent.

• Bilingual (English/French).
• Strong knowledge of bankruptcy, receivership, and CCAA processes.
• Solid understanding of security instruments and PPSA.
• Strong analytical skills and advanced Excel proficiency.
• Effective communication and organizational skills.
• Ability to manage priorities with minimal supervision.
• Commitment to service excellence and continuous improvement.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):