What is the opportunity?

Daytime work schedule Monday to Friday.  

As a Sales Support Representative, Wealth, you will act as a point of contact for brokers, for new business. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant’s action plans.

What will you do?

• Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.
• Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium
• Provide marketing support to Senior Sales Consultant – develop kits, letters, presentations and assist with revenue generation activities specific to each MGA strategy.
• Resolve customer inquiries and determine appropriate action for complex issues
• Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.
• Work closely with internal partners to provide seamless service to brokers
• Participate in call campaigns as they arise

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• High level of written skills required (French and English)
• Professional customer service skills and a talent for listening and establishing rapport and finding the right solution
• Ability to work well with diverse team and independently
• Excellent organizational skills, Initiative & Proactive
• Strong negotiation skills, Impact and Influence, analytical thinking
• Good knowledge of Microsoft Suite and capability to learn new systems quickly

Nice-to-have

• Knowledge or experience of the Insurance industry and/or Life insurance
• Post Secondary education or equivalent

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Work in a dynamic, collaborative, progressive, and high-performing team

• Management that supports your work and progression

• Access to a variety of job opportunities across businesses and geographies

• RBCI software tools to boost your productivity

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.