This role will assist the Americas’ Director of Compensation and Benefits in supporting the benefits portfolio for NiCE.  The role will assist employees with their benefits issues and concerns as well as interface with our Benefits Consultants and Vendors to anticipate issues and proactively address them. This individual will play a key role in the employee experience for all regional employees.

Responsibilities:

• Main point of contact for employee benefits questions and issues for NiCE employees. Ability to collaborate with others to find creative solutions to issues
• Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims, while serving as the primary owner for all disability and leave-related payroll processing, benefit deductions, and pay reconciliation activities
• Review NiCE’s monthly benefits invoices for accuracy to ensure the correct amounts are paid
• Maintain the New Employee Orientation (NEO) benefits presentation and present to employees as needed
• Assist in all aspects of the open enrollment process to ensure changes are communicated to the vendors and payroll department in a timely manner
• Interface with NiCE’s Accounts Payable department to ensure all billing documentation has been reviewed and provided so that payments are made promptly
• Proactively provide input and make recommendations for new programs and ways to improve existing
• Maintain knowledge and understanding of federal and state regulations, ensuring compliance of programs and practices
• Assist in reviewing proposals from vendors to ensure top-notch benefits programs while maintaining a cost efficient
• Interface with Payroll team to ensure correct employee deductions for all benefits, and collaborate to resolve any issues

Must Have:

• 5+ years’ experience in benefits administration, preferably in the high-tech employer space
• Demonstrate knowledge and understanding of principles and practices of benefits and regulatory and compliance issues on the Federal and State level.
• Ability to empathize and partner with employees to assist them with getting all potential value from the NiCE benefits portfolio.
• Proven ability to effectively communicate and influence at all levels of the employee benefits process.
• “Hands on” with strong attention to detail
• Strong project management skills
• High energy, proactive, passionate
• Experience with ADP Vantage is a plus

A bachelor's degree in human resources, education or similar field or equivalent.