Job Description:

Barista Supervisor

Cromwell Hospital, London SW5 0TU
Full Time, 40 hours per week | Permanent

5 days a week between Monday-Saturday
Competitive Salary + Excellent Benefits

We Make Health Happen

At Cromwell Hospital, our purpose is simple: helping people live longer, healthier, happier lives. As part of Bupa, one of the world's leading healthcare groups, we are committed to delivering exceptional care and service to our patients, visitors, consultants and colleagues.

We are looking for a passionate and experienced Barista Supervisor to lead our café operation and coffee service. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and enjoys developing high-performing teams while delivering exceptional customer experiences. The role will oversee the day-to-day operation of the hospital café, ensuring outstanding service, excellent product quality and compliance with food safety standards.

How You'll Help Us Make Health Happen

As our Barista Supervisor, you'll play a key role in creating a welcoming environment for patients, visitors and colleagues while supporting the smooth running of the café operation. Your responsibilities will include:

• Supervising the daily operation of the hospital café and coffee service areas.
• Leading, coaching and supporting Baristas and Café Assistants to deliver exceptional service.
• Maintaining high standards of beverage preparation, product presentation and customer satisfaction.
• Managing stock levels, supporting ordering processes and minimising waste.
• Ensuring accurate cash handling and till reconciliation procedures are followed.
• Monitoring compliance with food safety, hygiene, HACCP and health and safety requirements.
• Supporting recruitment, induction and training of team members.
• Driving continuous improvement through customer feedback, promotional initiatives and retail performance analysis.

Key Skills / Qualifications

Essential

• Previous experience in a hospitality, café, coffee shop or retail food environment.
• Experience leading or supervising a customer-facing team.
• Strong customer service and interpersonal skills.
• Good understanding of food safety, hygiene and allergen management.
• Ability to work efficiently in a busy environment while maintaining excellent attention to detail.
• Confident communication skills and the ability to build positive working relationships.
• Basic IT skills and confidence using electronic systems.
• Flexible approach to working patterns as required by the business.

Desirable

• Experience within a healthcare, private hospital or premium hospitality environment.
• Food Safety Level 2 qualification or willingness to obtain one.
• Experience using EPOS or tablet-based ordering systems.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family-friendly benefits designed to help you balance your work and home life.

These include:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Support with travel costs via a season ticket loan or cycle to work scheme
• Access to our Health Services, ensuring you can access support when you need it
• Discounted dental insurance
• Annual performance-based bonus
• Bupa health insurance as a benefit in kind
• An enhanced health and wellbeing programme including Employee Assistance Programme and access to wellbeing support
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose, helping people live longer, healthier, happier lives and making a better world.

We encourage and welcome people from all backgrounds to apply because we know that diversity and inclusion help us create a more innovative, caring and successful workplace. We want all of our people to feel they belong and can be their true selves at work.

Bupa is a Level 2 Disability Confident Employer. We are committed to offering an interview to every disabled applicant who meets the minimum criteria for the role. We also provide reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Job Area:

Locations: