The Bistro Barista and Cashier serves as a key frontline team member responsible for delivering an exceptional customer experience within a high-volume corporate dining environment. As a blended customer service, barista, and cashier role, this position supports daily Bistro operations through hot/cold beverage and prepackaged food preparation, point-of-sale transaction processing, and hospitality services while ensuring accuracy, efficiency, and quality. The Bistro Barista and Cashier contributes to operational flow by maintaining a welcoming atmosphere, supporting team effectiveness, and providing responsive service to employees and guests.

The Bistro Barista and Cashier Duties

• Greet employees, guests, and visitors in a friendly, professional, and welcoming manner.
• Serve as a primary point of contact for customer questions, requests, and concerns.
• Provide information regarding menu items, ingredients, pricing, beverage options, and product offerings.
• Assist customers with product selection and beverage customization requests.
• Resolve routine customer concerns and escalate issues as appropriate.
• Maintain a positive atmosphere that supports the organization’s culture and hospitality standards.
• Deliver efficient, accurate service during high-volume periods.
• Prepare coffee, espresso-based beverages, teas, and specialty drinks according to established recipes and quality standards.
• Prepare and serve prepackaged food and grab-and-go items.
• Ensure beverage and food orders are completed accurately and timely.
• Monitor beverage quality, presentation, and consistency.
• Operate coffee equipment and food service tools safely and effectively.
• Restock ingredients and supplies necessary for beverage and food preparation.
• Maintain compliance with food safety and sanitation standards.
• Accurately enter customer orders into the point-of-sale system.
• Process transactions using cashless payment methods including badge pay, credit/debit cards, and mobile payment platforms.
• Scan and verify items to ensure pricing and selections are accurate.
• Troubleshoot basic transaction issues and escalate concerns when appropriate.
• Maintain accurate transaction records and receipts.
• Complete assigned reconciliation and closing activities.
• Report transaction discrepancies and system issues to leadership.
• Follow established internal control and payment handling procedures.
• Maintain clean, organized, and sanitized workstations, counters, equipment, and service areas.
• Stock beverages, grab-and-go items, cups, utensils, condiments, and other supplies.
• Monitor inventory levels and communicate replenishment needs.
• Support opening, closing, and daily operational checklists.
• Assist with front-of-house operations and overall Bistro efficiency.
• Monitor customer flow and support efficient movement through service and checkout areas.
• Maintain an organized, guest-focused dining and coffee bar environment.
• Maintain clean, organized, and sanitized workstations, counters, equipment, and service areas.
• Stock beverages, grab-and-go items, cups, utensils, condiments, and other supplies.
• Monitor inventory levels and communicate replenishment needs.
• Support opening, closing, and daily operational checklists.
• Assist with front-of-house operations and overall Bistro efficiency.
• Monitor customer flow and support efficient movement through service and checkout areas.
• Maintain an organized, guest-focused dining and coffee bar environment.

The Bistro Barista and Cashier Requirements

• High level of trustworthiness and accountability when handling transactions and customer interactions
• Ability to remain engaged, attentive, and customer-focused in a fast-paced environment
• Strong communication and interpersonal skills
• Demonstrated reliability and professionalism in an on-site corporate setting
• Ability to multitask and prioritize during peak service times

Education: High School Diploma or equivalent

Years of Related Experience: 0-1 years of point-of-sale experience

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton’s Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation Grade Pay Range

Business Unit - B00015