About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Position Summary

The Bar & Lounge Director is responsible for providing strategic and operational leadership for a luxury destination cocktail lounge, ensuring exceptional guest experiences, strong financial performance, innovative beverage programming, and employee engagement. This role oversees all aspects of the venue's operation, including service standards, beverage innovation, talent development, marketing initiatives, and profitability, while maintaining the highest levels of hospitality excellence.

Key Responsibilities

• Direct and oversee all bar and lounge operations, ensuring a seamless and elevated guest experience.
• Develop and execute strategic plans to enhance revenue, profitability, guest satisfaction, and brand recognition.
• Lead, inspire, and develop management and line-level teams to achieve operational excellence and service consistency.
• Establish and maintain luxury service standards, ensuring guests receive personalized and memorable experiences.
• Build strong relationships with guests, VIP clientele, industry partners, and key stakeholders.
• Drive beverage innovation through the development of creative cocktail programs, premium spirit selections, wine offerings, and seasonal experiences.
• Collaborate with culinary, marketing, and operations teams to create unique concepts, activations, and promotional events.
• Analyze market trends, competitor activity, and guest preferences to identify opportunities for growth and differentiation.
• Oversee financial performance, including budgeting, forecasting, labor management, cost controls, and revenue optimization.
• Monitor sales performance and implement strategies to maximize average check, profitability, and guest retention.
• Ensure effective inventory management, purchasing controls, and stock accountability to minimize losses and maximize efficiencies.
• Develop and execute annual business plans and promotional calendars aligned with strategic objectives.
• Lead recruitment efforts, succession planning, and talent development initiatives.
• Conduct regular performance reviews and implement training programs that foster continuous learning and professional growth.
• Promote a culture of accountability, teamwork, engagement, and operational excellence.
• Ensure compliance with all local regulations, licensing requirements, health and safety standards, and responsible alcohol service practices.
• Maintain the venue's atmosphere, presentation, and guest-facing environment to luxury hospitality standards.
• Oversee special events, partnerships, media activations, and VIP experiences within the venue.
• Review guest feedback, identify service improvement opportunities, and implement corrective action plans.
• Prepare and present operational and financial reports to senior leadership.
• Champion innovation and continuously seek opportunities to elevate the overall guest experience and venue reputation.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 5-8 years of progressive leadership experience in luxury hospitality, upscale nightlife, premium lounges, or fine dining beverage operations.
• Demonstrated success managing high-volume, luxury food and beverage venues.
• Extensive knowledge of spirits, wines, cocktails, beverage trends, and luxury guest expectations.
• Strong leadership, coaching, and talent development skills.
• Proven experience in budgeting, forecasting, P&L management, and revenue generation.
• Excellent communication, presentation, and relationship-building abilities.
• Strong organizational, analytical, and decision-making skills.
• Proficiency in hospitality management systems and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.