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Discovery Land Company creates one-of-kind environments that provide individuals and families with freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms.

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations. We do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.

The Banquets and Events Coordinator serves as a key leader and hospitality ambassador within the Food & Beverage Department, combining event planning and member communication with hands-on service leadership. This position coordinates and executes club events, banquets, catering functions, private in- home dining experiences, and off-site events, while supporting restaurant outlet operations as business demands require.

Working closely with the Director of Banquets & Catering, members, guests, culinary teams, service teams, and Food & Beverage leadership, this role ensures events are properly planned, staffed, communicated, and executed. The position serves as a visible host and floor leader, delivering personalized hospitality and maintaining Gozzer Ranch and Discovery Land Company standards while acting as an ambassador for our company’s values:

• PEOPLE ARE OUR PRIORITY

• WE RESPECT PEOPLE, PLACES, AND CULTURES

• WE DO THE RIGHT THING

• WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1: LEADERSHIP

• Directly oversee event staff performance, providing clear direction, hands-on leadership, and support to help each team member succeed.

• Conduct pre- and post-shift meetings to review event flow, key details, staff assignments, service expectations, and opportunities for improvement.

• Support labor planning and staffing recommendations for events and assigned operational areas.

• Identify and communicate employee scheduling needs in a timely manner to ensure adequate coverage across assigned operational areas.

• Encourage a motivated team with a strong sense of urgency, coaching employees constructively to bring out their best each day.

• Lead by example with a willingness to jump in and assist wherever needed, demonstrating that no task is too small, and every contribution supports the team’s success.

• Provide fair and equal opportunities for all employees.

• Clearly and consistently communicate relevant property information, operational updates, and expectations to the team.

• Regularly recognize employee contributions and achievements to support morale and retention.

• Proactively resolve service and operational concerns, involving leadership when additional support is needed.

• Understand and follow all property safety and security procedures to maintain a safe environment for employees, members, and guests. In the event of an accident or emergency, contact the Gozzer Security Team immediately and seek medical assistance as needed.

Key Area #2: MEMBER EXPERIENCE AND RELATIONSHIP DEVELOPMENT

• Serve as a point of contact for members and guests regarding assigned events, dining experiences, and special occasions.

• Build meaningful relationships through consistent interaction, personalized service, and member and guest touchpoints during events and daily operations.

• Anticipate member preferences and needs, respond promptly to requests and concerns, and proactively identify opportunities to enhance their experience.

• Maintain a visible presence as a hospitality ambassador during club events, banquets, catered functions, and outlet operations.

• Support service recovery, communicate feedback to leadership, and partner with the team to create memorable experiences that exceed members and guest expectations.

• Promote club programming, special events, dining experiences, and Food & Beverage offerings throughout the season.

Key Area #3 EVENT PLANNING AND COORDINATION

• Coordinate with the Director of Catering on planning and logistics for club events, weddings, golf tournaments, private dinners, catering functions, and special club programming.

• Work directly with members to understand event objectives, preferences, menu selections, timelines, and special requests.

• Partner with the Director of Banquets & Catering and Culinary Team to ensure Banquet Event Orders (BEOs), menus, and event details are finalized, accurate, and communicated to all departments within established timelines.

• Collaborate with culinary, beverage, service, and operations teams to create customized experiences and coordinate staffing and service needs with leadership in a timely manner.

• Conduct site visits, planning meetings, and event walkthroughs as necessary; coordinate preparation of event spaces, private homes, and dining venues to established standards.

• Manage assigned event logistics before, during, and after execution, including private in-home dining and off-site catering experiences.

• Assist in identifying opportunities to increase member participation and event revenue through exceptional planning and execution

Key Area #4: EVENT EXECUTION AND FOOD AND BEVERAGE OPERATIONS

• Serve as the primary leader for assigned events, leading banquet and catering service teams and working alongside staff during setup, service, and breakdown.

• Assist in Food & Beverage outlets with themed dinners and club events held during regular evening service, including setup, service, and breakdown, as coordinated with the restaurant manager based on operational needs.

• Conduct pre-event meetings to communicate BEO details, service expectations, timelines, and special requests.

• Monitor event flow, service quality, and member satisfaction; coordinate with culinary, beverage, service, and support teams and adjust operational plans as needed.

• Collaborate with culinary and beverage teams to anticipate event needs and member preferences, ensuring food stations and bars are appropriately stocked before and throughout each event.

• Ensure execution of the established Food & Beverage Sequence of Service and maintain Gozzer Ranch standards across club, in-home, and off-site experiences.

• Support daily operations across all Food & Beverage outlets, including floor supervision during peak periods, table touches, guest engagement, and service recovery.

• Maintain thorough knowledge of menus, beverages, wines, service procedures, and all club offerings.

• Ensure compliance with food safety, sanitation, responsible alcohol service, and operational standards.

• Support achievement of departmental financial goals through proper staffing, resource management, and execution of planned events.

• Assist with operational projects and special assignments as directed by Food & Beverage leadership.

Key Area #5: TEAMWORK AND PROFESSIONALISM

• Lead by example with professionalism, accountability, integrity, and a positive attitude.

• Assist with training, coaching, and development of Food & Beverage team members; provide ongoing feedback and support to strengthen performance.

• Foster teamwork and collaboration among service, culinary, beverage, and support departments.

• Assist leadership in maintaining service standards and operational expectations while supporting a culture of learning and continuous improvement.

• Represent Gozzer Ranch and Discovery Land Company with integrity and professionalism both on and off duty.

• Demonstrate flexibility and adaptability in a fast-paced hospitality environment.

Knowledge, Skill, and Abilities:

• Minimum two (2) years of hospitality, banquet, restaurant, or private club experience required.

• Previous supervisory or leadership experience preferred.

• Luxury resort, private club, hotel, or fine dining experience preferred.

• Strong interpersonal and communication skills, organizational skills, and attention to detail.

• Positive attitude and willingness to receive coaching and feedback.

• Ability to anticipate needs and solve problems proactively.

• Working knowledge of food, wine, beverage, and banquet service standards.

• Ability to interpret and execute verbal and written instructions, policies, procedures, and operational objectives with minimal supervision.

• Ability to work independently and collaboratively within a team environment.

• Ability to stand and walk for extended periods and to bend, reach, lift, carry, and move materials and supplies.

• Ability to lift 50 pounds independently or with assistance.

• Must have full, open schedule availability, including mornings, evenings, nights, weekends, holidays, and special events, to meet business and event needs.

• Ability to maintain a professional appearance, positive attitude, and high level of service excellence consistent with Discovery Land Company standards.