BANK - Housekeeping/Laundry Attendant

£14.00 per hour

KYN Hurlingham, 28 Daisy Lane, London, SW6 3DD

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

KYN HURLINGHAM is our second home due to open in the first part of 2024. It’s a 32-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining. We have a further two care homes in development in London.

We are passionate about our people; we seek out those who have a true vocation for care or hospitality.

About the opportunity

As a BANK Housekeeping / Laundry Attendant, you will be responsible for:

• To support the Life Enriching Activity Lead/Life Enriching Activity Co-ordinators in the implementation of a whole home approach to the provision of meaningful occupation for all residents, taking a proactive attitude towards the engagement of all residents at all times
• To take responsibility for the completion of all daily housekeeping schedules
• To ensure all rooms and communal areas are clean, tidy, prepared, and presented to the highest standards set out by the departmental SOPs
• To ensure trollies are restocked at the end of each shift and all cleaning equipment is stored in a tidy manner
• To deliver clean towels to the allocated room and to help keep clean and tidy all linen rooms and trollies
• To be responsible for the day-to-day management of laundry room whilst ensuring all uniforms and laundry supplies are cleaned to the highest standards
• To ensure compliance with instructions issued by the Head Housekeeper regarding the use of laundry equipment, materials and chemicals
• To ensure all laundry related queries are answered promptly and in a professional manner
• To undertake all laundry duties to the highest possible standard
• To ensure resident satisfaction where possible and report any complaints to the Head Housekeeper immediately
• To ensure that all residents and their family members feel at home in a comfortable, cared for, well maintained and impeccable environment
• To practice the correct use and care of all items of equipment, such as vacuum cleaners, trolleys, carpet cleaners and steam cleaners
• To report any malfunction of equipment immediately
• To ensure correct use of all cleaning agents on all surfaces as directed
• To report any damage, wear and tear or maintenance issues arising in any of your working areas to the Manager
• To ensure that accidents or incidents are reported to the Hospitality Manager
• To comply with COSHH (Control of Substances Hazardous to Health) regulations
• To ensure residents rooms are presented to KYN’s standards whilst respecting our resident’s wishes
• To complete the opening/closing checklists on a daily basis
• To utilise the resources within the department effectively
• To collect and sort soiled and fouled linen into correct categories
• To operate all laundry equipment safely
• To ensure all items are laundered, checking the labels for correct washing and ironing instructions
• To ensure all personal clothing items are clearly marked with the resident’s name, and if not, re-mark before returning to the resident’s room
• To sort and return laundered items to residents’ rooms or appropriate linen cupboards
• To make certain that the laundry equipment and laundry area is clean
• To replenish auto dosing detergents and additives
• To contribute towards the induction and training of new team members
• To be responsible for the health and safety of self, other team members, residents and visitors under the Health and Safety and infection control regulations
• To report any hazards or potential hazards to the person in charge or take other appropriate action within the remit of your training and knowledge
• To attend all statutory training sessions making certain that practices reflect the learning outcomes of the training
• To always respond in a polite and professional manner to the residents and never enter a resident’s room without knocking
• To ensure residents are treated with dignity, privacy, and respect at all times.
• To comply with KYN’s dress code whilst on duty
• To adhere to all KYN’s policies and procedures

About you

• You will have experience in a similar role
• You will be a professional, who has a proven track record of delivering and maintaining standards at the highest level
• You will have strong communication skills, a corporative and politely manner, and an eye for detail
• You will have the ability to work under pressure, flexible and consistently
• You will be trustworthy, caring, adaptable, friendly and patient and continuingly striving for excellence
• You will be a compassionate, empathetic, kind, and caring individual

About our commitment to you

• Competitive salary and benefits
• 28 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best-in-class equipment and technology
• Custom-made uniforms provided
• Annual bonus (discretionary and scheme rules apply)
• Employee assistance programme and other attractive wellbeing benefits
• Discount schemes
• Company contributory pension scheme
• And much more……

To find out more about KYN, our teams and values please visit www.kyn.co.uk/careers

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.