In This Role

You will support the end-to-end operational execution of infrastructure product launches within a large-scale cloud technology environment. This includes managing launch requests from initial intake and validation through preparation, submission, downstream monitoring, issue resolution, and final closure.

You will work closely with engineering, business planning, operations, and commerce stakeholders to ensure launch requests are accurate, complete, and delivered on schedule. The role requires strong analytical skills, attention to detail, and the ability to investigate discrepancies across multiple systems, manage competing priorities, and resolve operational challenges independently.

You will also help identify recurring issues, document operational findings, and contribute recommendations for improving existing processes while working within established operational guidelines.

Responsibilities

• Independently manage operational requests from initial intake and validation through launch preparation, submission, monitoring, issue resolution, and closure.

• Investigate and reconcile discrepancies across request data, operational systems, launch documentation, and downstream requirements.

• Use data, queries, and operational tools to validate information, investigate unexpected results, and determine appropriate next steps.

• Manage a high volume of concurrent requests with varying priorities, deadlines, dependencies, and levels of complexity.

• Partner with requestors and cross-functional stakeholders to resolve incomplete, conflicting, or unclear requirements.

• Monitor downstream execution, identify stalled activities or unexpected outcomes, and coordinate appropriate resolution or escalation.

• Track launch milestones, manage dependencies, and proactively follow up on outstanding actions to prevent delays.

• Exercise sound judgment when determining which issues can be resolved independently, which require clarification, and which should be escalated.

• Identify recurring operational issues, document examples and business impact, and communicate systemic concerns to leadership.

• Contribute operational insights to postmortems, standard operating procedure (SOP) updates, and process improvement discussions.

• Maintain accurate documentation of request history, decisions, status updates, and supporting evidence.

• Handle confidential product, pricing, and business information appropriately.

Qualifications

• 3+ years of hands-on experience in complex operational environments, managing and resolving individual requests, records, or tickets.

• Experience in product operations, catalog management, SKU management, pricing, billing, commerce operations, supply chain, or data quality operations.

• Demonstrated ability to investigate operational problems end to end, identify root causes, determine appropriate solutions, and verify outcomes.

• Experience using data, queries, operational systems, or technical tools to investigate discrepancies and validate information.

• Strong attention to detail and the ability to reconcile information across multiple systems and data sources.

• Ability to manage multiple concurrent, time-sensitive requests with competing priorities and fixed deadlines while maintaining accuracy.

• Ability to work through incomplete or conflicting requirements and determine when to proceed, seek clarification, or escalate.

• Strong analytical and problem-solving skills with the ability to learn unfamiliar technical systems, documentation, and processes independently.

• Excellent written and verbal communication skills, including the ability to communicate issues and requirements clearly to technical and business stakeholders.

• Ability to remain composed and execute effectively in fast-paced operational environments.

• Sound judgment when handling confidential business and operational information.

Preferred Qualifications

• Experience with SQL, Kusto (KQL), or similar query languages, including the ability to modify existing queries to investigate unexpected results.

• Experience working with Azure infrastructure, cloud services, commerce platforms, or monetization operations.

• Background in pricing, billing, or other financial operations where data accuracy directly impacts business or financial outcomes.

• Experience contributing to standard operating procedures, operational documentation, or postmortem reviews.

• Experience identifying recurring operational challenges and providing data-backed recommendations for process improvements.

• Familiarity with cross-functional launch management, operational governance, and downstream execution monitoring.

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $45 to $48/hr . Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Location: Remote