About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

Job Summary

• Assist the Head of Employee Benefits (EB) in overseeing Business Development, Operations, Marketing and strategic projects across Group Life and Group Medical insurance.
• Support sustainable business growth, profitability, operational excellence and a strong customer and distribution partner experience.

The Job

• Partner with the Head of EB to formulate and execute business strategies, annual plans and key priorities.
• Oversee the day-to-day coordination of Business Development, Operations, Marketing and Projects, ensuring effective execution and collaboration.
• Drive business development and maintain strong relationships with agencies, brokers and other distribution partners to support acquisition, growth and retention.
• Identify cross-selling opportunities and collaborate with internal teams to strengthen customer propositions.
• Provide oversight on EB quotations, underwriting and pricing to balance competitiveness, portfolio quality, risk and profitability.
• Lead marketing, product and partner engagement initiatives in support of business objectives.
• Drive process, service and technology improvements to enhance efficiency, controls and customer experience.
• Lead key EB projects with effective governance, stakeholder alignment and risk management.
• Ensure compliance with applicable regulatory, governance and Anti-Money Laundering requirements.
• Monitor business and operational performance, coach team members and act for the Head of EB when required.

The Person

• Bachelor's degree in Business Administration, Finance, Insurance or a related discipline.
• Minimum of 10 years of relevant insurance experience, with strong exposure to employee benefits, group life and group medical insurance.
• Proven experience in leading multiple EB functions, such as business development, operations, marketing, product or projects.
• Strong commercial acumen and a track record in business growth, operational improvement and cross-functional delivery.
• Experience working with agencies, brokers and other distribution partners is highly preferred.
• Strong leadership, stakeholder management, analytical and execution skills.