Summary:

Full Time Service Advisor opportunities available at Hendrick KIA Concord! In this position you are trained to be responsible for selling, identifying and documenting service, scheduling maintenance, and repair orders for our valuable customers!

Schedule:

5-days per week, alternating Saturdays.

• 7:00am-5:00pm

• 8:00am-6:00pm

• 9:00am-7:00pm

Take Advantage of Our Cutting Edge Benefits:

• Employer Paid Healthcare & Prescription Plan

• Rewarding Performance Based Pay & Bonuses

• 401(k) Retirement Plan with Company Match

• Dental, Vision, Life Insurance

• Paid Time-Off up to 3 weeks Vacation

• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

• Holiday and Sick Pay

• Employee Discounts

• College Scholarship Program

• Individual & Team Rewards

• Employee Assistance Program

• ASE Tuition Certification Reimbursement

• Internal Career Advancement Opportunities

• At Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.

Education/Experience:

• Automotive experience preferred

• College Degree, High School Diploma, GED

• Excellent interpersonal, customer service, and organizational skills

Certificates and Licenses:

• Valid Driver’s License

• ASE and/or Manufacturer Certification a plus

Essential Duties and Responsibilities include:

• Works with customer and technician to identify required maintenance.

• Advises customers on necessary and recommended services.

• Offers additional services and repairs to customers.

• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

• Estimates cost of mechanical, electrical, or other repairs.

• Enters itemized estimate on service order and explains estimate to customer.

• Schedules appointments with customer.

• Meets dealership’s standards for repair and order production.

• Maintains CSI at or above Company standards.

• Maintains an organized, clean and safe work area.

• Participates in required training.

• Records all hours worked accurately in company timekeeping system.

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values.

• Complies with Company policies and procedures.

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Essential Skills:

• Intermediate skills in Microsoft Office products.

• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

• Ability to understand and follow instructions.

• Ability to communicate effectively with customers and company personnel.

• While performing the duties of this Job, the employee is regularly required to talk or hear.

• The employee is frequently required to stand; walk; and sit.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Work Environment:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Hendrick Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values.

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

#CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.