Position Summary

The Automotive Mechanic Technician II performs high-quality maintenance, diagnostics, and repairs on fleet vehicles. This role delivers exceptional customer service while ensuring vehicle safety, reliability, and cost-effective operations. The technician works independently and collaboratively within a team environment to maintain fleet readiness and support business objectives.

Primary Duties & Responsibilities

Vehicle Maintenance & Repair

• Perform preventive maintenance services, including oil changes, filter replacements, transmission services, and comprehensive vehicle inspections.

• Diagnose and repair mechanical, electrical, hydraulic, and driveline systems.

• Perform intermediate-to-advanced diagnostics and troubleshooting to identify vehicle deficiencies.

• Complete repairs based on ASE certification level and skillset, which may include:

  • OBD-II systems

  • Brake systems

  • Tires and alignments

  • Suspension components

  • Electrical systems

  • Engine and drivetrain components

  • Tune-ups

  • Interior and exterior vehicle components

  • State safety inspections

  • Aerial lift equipment

Fleet Equipment Support

• Maintain and repair fleet-related equipment such as cable trailers, laptop docking stations, generators, and specialized vehicle components.

• Troubleshoot and repair complex hydraulic systems, hybrid systems, onboard computers, and other specialized equipment.

• Assist with vehicle upfitting and installation of required equipment and accessories.

Documentation & Compliance

• Accurately document vehicle inspections, repairs, and maintenance activities.

• Maintain complete vehicle service histories and maintenance records.

• Follow all company safety standards, environmental regulations, and shop procedures.

• Properly handle and dispose of fluids and hazardous materials in accordance with applicable regulations.

Customer Service & Operational Excellence

• Ensure repairs are completed the first time correctly through thorough inspections and quality workmanship.

• Coordinate with vendors to procure parts and manage outsourced repairs as needed.

• Provide roadside assistance when required.

• Maintain a clean, organized, and safe work environment.

• Demonstrate initiative by identifying and addressing maintenance needs without direct supervision.

• Perform additional duties as assigned by leadership.

Required Qualifications

Education

• High School Diploma or GED - preferred

Licenses & Certifications

• Safe drivers needed; valid driver’s license required

• ASE Certifications required:

  • A4 – Suspension and Steering

  • A5 – Brakes

  • A6 – Electrical/Electronic Systems

  • A7 – Heating and Air Conditioning

• Must maintain ASE certifications and participate in ongoing technical training to stay current with evolving vehicle technologies and fleet requirements.

Experience

• 2-3 years of vehicle maintenance and repair experience required.

• Previous customer service experience preferred.

Knowledge, Skills & Abilities

• Strong diagnostic and troubleshooting skills.

• Ability to perform repairs independently with minimal supervision.

• Working knowledge of vehicle electrical, mechanical, hydraulic, and computerized systems.

• Strong attention to detail and commitment to quality workmanship.

• Effective communication and customer service skills.

• Ability to prioritize work and meet operational deadlines.

Work Environment & Physical Requirements

• Ability to work flexible schedules, including days, evenings, weekends, and holidays as business needs require.

• Regularly required to stand, walk, reach, talk, and hear.

• Frequently required to bend, stoop, kneel, crouch, squat, and climb.

• Must be able to lift, carry, push, and pull equipment and vehicle components as required.

• Vision abilities include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

• Requires the physical ability and mental acuity to perform all essential job functions safely and effectively within established timeframes.

Success Factors

• Commitment to safety and quality.

• High level of accountability and ownership.

• Proactive approach to identifying and resolving vehicle issues.

• Focus on delivering exceptional service and minimizing vehicle downtime.

• Team-oriented mindset with the ability to work independently when needed.

SMCOX