Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Audiology - Pediatric Admin Support

Job Summary:

JOB SUMMARY
Supports patient care while recognizing situations in which support is needed with minimal guidance. Maintains and prepares supplies and equipment, materials and/or information development. Identifies needs and develops strategies to meet needs in the areas of environment of care, safety, quality improvements, communication, and innovation to support patient and staff needs and satisfaction.

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Pediatric Hearing and Speech Technician
Monroe Carell Jr. Children's Hospital at Vanderbilt
Doctor's Tower | Nashville, TN
Schedule: Monday-Friday | 8:00 AM-5:00 PM

Help children hear, communicate, and thrive.

Join Vanderbilt Health's Pediatric Audiology team in a hands-on role supporting children and families throughout their hearing care journey. Every day, you'll help create a welcoming experience while contributing to care that can make a lasting difference in a child's ability to learn, communicate, and connect with the world around them.

As a Hearing and Speech Technician, you'll partner closely with Audiologists to prepare patients for hearing evaluations, assist during diagnostic testing, coordinate scheduling activities, and support efficient clinic operations.

This unique role combines direct patient interaction with administrative responsibilities and is ideal for someone who enjoys working with children, building relationships with families, and providing exceptional customer service in a healthcare setting.

What You'll Do

• Assist Audiologists during pediatric hearing evaluations and related procedures
• Prepare patients and families for appointments and testing activities
• Escort patients and maintain efficient clinic flow
• Set up, clean, and organize testing rooms and equipment
• Schedule appointments and coordinate follow-up visits
• Maintain accurate patient and scheduling information in electronic systems
• Answer patient and family questions regarding appointments and clinic processes
• Support daily clinic operations and team workflow
• Provide a welcoming, compassionate experience for patients and families

Who Thrives in This Role?

You may be a great fit if you:

• Enjoy working with children and families
• Are dependable, organized, and detail-oriented
• Communicate professionally and compassionately
• Like balancing patient interaction with administrative tasks
• Enjoy supporting healthcare teams behind the scenes
• Want to contribute to patient care in a non-licensed role

Qualifications

Required

• High School Diploma or GED
• Strong customer service and communication skills
• Basic computer skills
• Ability to work effectively with patients, families, and healthcare team members
• Ability to multitask and work in a fast-paced environment

Preferred

• Experience in healthcare, education, childcare, rehabilitation, or customer service settings
• Experience scheduling appointments or coordinating services
• Experience as a Medical Assistant, Patient Care Technician, Rehabilitation Technician, Clinical Assistant, Care Partner, or similar support role
• Associate's degree or college coursework preferred but not required

Training & Support

Comprehensive onboarding and role-specific training will be provided. Prior audiology experience is not required.

Why Vanderbilt Health?

• Work alongside nationally recognized Pediatric Audiologists
• Gain valuable experience in healthcare and patient services
• Join a collaborative team dedicated to exceptional patient care
• Make a meaningful difference in the lives of children and families every day

Please Note: This is a full-time, onsite healthcare support position. This role is not designed for observation hours, internships, clinical placements, or licensed provider positions.

KEY RESPONSIBILITIES
• Provides support to speech language pathologists and audiologists through collection of data, assisting with researching topics, transportation of patients or other patient care support services.
• Assists in safe provision of functional activities (leading hand washing, toileting/diaper changing, snack activities for pediatrics).
• Provides support to speech language pathologist and teachers of the deaf and hard of hearing for implementing developmentally appropriate curriculum and activities.
• Maintains supplies at acceptable levels.
• Prepares treatment areas (set up group therapy rooms based on number of patients served and focus of therapy, set up individual therapy/assessment rooms based upon age and/or diagnosis, clean up/reorganize treatment rooms at the conclusion of service).
• Provides basic screening services (Prepare infant or child for hearing screening, performs hearing screening and communicates results to family).
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Rehab PTA/COTA Patient Documentation (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.
• Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
• Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc). Generates measurable improvement in understanding and quality of life of patients and their families.
• Equipment Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level :

3 years

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.