Duties and Responsibilities: 

• Proactively book surveyor inspections for existing commercial clients by telephone and email.
• Manage multiple surveyors’ diaries, ensuring appointments are organised geographically to maximise surveyor productivity and that appointment details are communicated accurately.
• Collect relevant supporting documentation from clients to support the delivery of services and maintain accurate client records.  
• Gather client health and safety requirements for surveyors and update spreadsheets and internal records as required.  
• Communicate with clients and surveyors, both verbally and in writing, providing a high standard of client service.  
• Manage client expectations and respond to initial queries, ensuring clients understand the inspection process and relevant timescales.  
• Build and maintain positive working relationships with clients, surveyors, and internal stakeholders.  
• Support client retention matters, liaising with the Surveying team and other internal departments to help achieve the best outcome for the client. 

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Education and Experience

• Minimum of 6 A*-C GCSEs, or equivalent.
• Excellent verbal and written communication skills.  
• Ability to explain complex information clearly and concisely.  
• Previous experience building and maintaining client relationships is preferred.  
• Ability to multitask and meet strict deadlines.  
• Excellent relationship-building skills.  
• Strong attention to detail.  
• Proactive, positive, and organised approach to work.

Computer Skills

Good knowledge of Microsoft Office applications, including PowerPoint, Excel, Outlook, and internet applications. 

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