The Associate Property Manager will oversee day to day operations at Los Angeles’ premier luxury residential property, 8500 Burton, ensuring the Caruso standards are upheld at all times. Key areas of oversight include maintaining occupancy goals through resident retention efforts, managing Concierge towards best-in-class resident service levels, and optimizing performance in all areas (Parking, Security, Engineering, Housekeeping, and Landscaping). Reporting directly to the Property Manager, the Associate Property Manager will manage property operations with efficiency, professionalism, and sound business decisions.
This individual will have a broad base of knowledge in a wide variety of areas, and must embody the Caruso Service Brand.
ESSENTIAL FUNCTIONS
Responsible for achieving the property income and occupancy goals
Financial responsibilities, including accounts payable oversight and approval, budgeting, financial reporting, expense management, rent collection
Assist with vendor management and relations (parking security, housekeeping, landscaping)
Respond to inbound leasing inquiries in a timely manner and manage marketing/ad efforts
Ensure proper maintenance and inspect the property regularly
General oversight of resident experience including move-in and move-out; provide best-in- class service to residents with a focus on innovation
Develop rapport with residents, work to resolve any concerns in a timely, attentive manner
Maintain awareness of market trends, competition, and best practices
Assist with planning of resident events and projects
Manage, coach, and inspire direct reports to achieve daily tasks and goals
MINIMUM REQUIRED QUALIFICATIONS
Minimum of two years’ experience in a luxury hospitality setting
Positive, proactive work ethic and approach
Excellent customer service skills and passionate about providing exceptional service
Strong written and verbal communication skills
Self-starter with initiative, team spirit and positive outlook
Ability to multi-task & prioritize workload
Proven problem-solving and interpersonal skills
Detail oriented
Possess the ability to be creative, flexible and think “outside the box”
Solid judgment