About this role:

We are looking for a Product Manager to own key business areas across KiwiCo, including E-commerce, Education, Operations, Wholesale. We seek a data-driven, customer-obsessed problem solver who can quickly master our systems and processes. You will be instrumental in improving our products, driving business growth, and increasing operational efficiency.

Role and Responsibilities:

• Help manage the entire product development lifecycle from ideation and requirements definition, to launch, tracking performance, and optimization.
• Identify and prioritize product opportunities by leveraging and analyzing business intelligence, web analytics, competitive research, and user research
• Collaborate with engineering, business stakeholders, operations, and design teams to drive projects to successful completion, including project management and testing, to ensure that business goals are achieved
• Streamline operational workflows for the Education and Wholesale teams to enable efficient, scalable processing of large bespoke orders, while continuously identifying opportunities to enhance internal productivity.
• Analyze customer feedback and technical data to diagnose and resolve product bugs.
• Design and conduct A/B tests to improve conversion rate in our E-Commerce store. Report out on the results, and suggest further optimizations.

Required Qualifications:

• BS/BA required.
• 2+ years working as a product owner or product manager, with experience on internal business operations and consumer-facing products.
• You are highly organized and adept at managing complex timelines. Driving projects to completion while mitigating risks is second nature to you.
• You have a proven ability to evaluate competing initiatives and make data-informed trade-offs, ensuring resources are always focused on the highest-impact opportunities.
• You thrive working across teams. You possess excellent interpersonal skills and a proven ability to work effectively with all levels of the organization. You understand the value in working together to achieve something great.
• You understand backend system architecture and can effectively translate technical concepts into product requirements.
• You are fluent in web analytics (e.g., Mixpanel, Amplitude) and AB testing (e.g. Optimizely, etc). You can write your own SQL queries or are ready to learn basic SQL.
• Experience using AI tools, LLMs, or machine learning capabilities to streamline workflows, analyze complex datasets.
• You have experience working in fast-paced startup or small-team environments. You are comfortable with ambiguity, can context-switch easily, and are ready to wear multiple hats to drive projects to completion.

Desired Qualifications:

• You have basic coding knowledge, allowing for deeper communication with our engineers.
• You have helped build a product from the ground up or contributed significantly to an early-stage company.
• You have hands-on experience with e-commerce platforms and understand the levers for revenue growth and conversion optimization.

The starting pay range for this position is between $90,000 and $105,000 per year. However, the final base salary offered may differ based on several factors, including job-related knowledge, skills, experience, market conditions, and business needs.

In addition to base pay, KiwiCo offers a comprehensive total rewards package, which may include opportunities for an annual bonus, stock options, and a variety of benefits related to health, financial security, and well-being. Specific details about these benefits will be shared if an offer of employment is extended.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.