Associate Manager, Product – Pune, India

Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of executing product strategy and launching products to market, you apply user-center design practices to writing user requirements on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it’s time to join the Western Union’s Digital Product team an Associate Manager, Product.  

Western Union powers your pursuit.

The Associate Manager, Product has a significant role in realizing the vision of the product strategy and ensuring that products and services are developed with the needs of our customers in mind. This role has significant relationships and responsibilities outside the local team, including working with product, design, technology, program, business, regions, marketing, compliance and legal.

Role Responsibilities

• Driving product lifecycle management at Western Union, right from ideation to launch and beyond.
• Analyze market trends, customer needs, and competitive landscapes to take informed product decisions.
• Define and prioritize product features, ensuring a seamless and user-centric experience along with supporting business case and mapping of KPIs for measuring performance and defining success.
• Submit requirements via detailed stories as per the agile methodology, undertake RDW and grooming sessions with engineering and other cross-functional teams.
• Ensure the highest quality standards for products through quality testing standards.
• Collaborate with stakeholders across cross-functional teams and ensure clear communication of product goals, timelines, and milestones.
• Participate and assist in ensuring healthy product backlog and develop detailed product roadmaps, considering resource allocation, timelines, and dependencies.
• Ensure customer focus by gathering and analyzing customer journeys, feature performance, user testing, data-driven decision-making, reviewing customer feedback and incorporating insights into product improvements via optimizations.
• Undertake market research along with cross-functional teams to identify opportunities and threats in the industry. Stay abreast of emerging technologies and industry trends to maintain a competitive edge.

Role Requirements

• 6+ years of relevant work experience in digital product development and analytics.
• Strong interest in digital products, commercial aspects, analytics and competitive trends along with previous experience in digital product management with e-commerce or financial services or fintech industry.
• Good understanding of global KYC regulations, AML compliance, and data privacy laws.
• Hands on experience in product development, optimization and new product initiatives process and product life-cycle management.
• Your expertise based on experience along with technical and business acumen should ensure superior customer experience and innovation along with supported business cases.
• Previous experience of lean and agile working methodologies is also desirable.
• Strong communication skills with ability to interact with cross-functional roles.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]

• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check-up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.