Job Description

Associate Manager – Continuous Improvement
Global Procurement Solutions | Ahmedabad, India

Role Overview

We are seeking results-driven Continuous Improvement expert to drive operational excellence and transformation initiatives across business processes, systems, and services. This role is responsible for identifying improvement opportunities, driving process optimization, implementing automation and digital solutions, and fostering a culture of continuous improvement. The successful candidate will partner with business leaders, functional teams, and cross-functional stakeholders to improve efficiency, quality, compliance, customer experience, and business outcomes. The role requires strong analytical skills, project management expertise, change leadership capabilities, and a passion for driving sustainable improvements, and data-driven decision-making.

Key Responsibilities

Process Improvement and Transformation

·       Lead end-to-end continuous improvement initiatives across operational and business processes.

·       Identify inefficiencies, bottlenecks, and process gaps using data analysis and stakeholder feedback.

·       Design and implement process improvements that enhance productivity, quality, and customer experience.

·       Standardize processes and establish best practices across teams and functions.

·       Drive business transformation projects aligned with organizational objectives.

Operational Excellence

·       Establish process governance frameworks and performance management mechanisms.

·       Drive adoption of operational excellence principles throughout the organization.

Digitalization & Automation

·       Partner with technology teams to deliver automation and system enhancement initiatives.

·       Support implementation of analytics, dashboards, and reporting solutions to improve visibility and decision-making.

·       Evaluate emerging technologies to accelerate business transformation.

Project Management & Change management

·       Manage multiple improvement projects from ideation through implementation and benefit realization.

·       Develop project plans, milestones, risk mitigation strategies, and communication plans.

·       Lead change management activities and ensure stakeholder engagement throughout project lifecycles.

·       Monitor project savings, efficiency gains, and business impact.

·       Establish performance metrics to track productivity, service quality, compliance, and customer satisfaction.

·       Measure and report realized benefits from improvement initiatives.

Stakeholder management

·       Partner with business leaders, operations teams, technology teams, and functional stakeholders to understand business challenges.

·       Facilitate workshops, process mapping sessions, and improvement forums.

·       Influence stakeholders and build alignment around transformation priorities.

·       Act as a trusted advisor on operational excellence and continuous improvement strategies.

Required Skills & Experience

• Bachelor’s degree in business administration, Engineering, Supply Chain, Operations Management, Finance, Information Systems, or a related field.
• 7+ years of experience in Continuous Improvement, Operational Excellence, Business Transformation, Shared Services, Supply Chain, Procurement, or Process Excellence.
• Proven experience leading cross-functional improvement initiatives.
• Strong project management and stakeholder management skills.
• Experience managing process transformation and change initiatives.
• Strong analytical and problem-solving capabilities.

Qualifications

• Project Management experience.
• Experience with business process management (BPM) methodologies.
• Good to know automation technologies such as Power Automate, UiPath, Automation Anywhere, or similar platforms.
• Familiar with analytics tools such as Power BI and Advanced Excel.
• Exposure to AI-driven business transformation initiatives.

Leadership Competencies

·       Strategic Thinking

·       Problem Solving

·       Influencing Without Authority

·       Decision Making

·       Collaboration

·       Innovation Mindset

·       Customer Focus

·       Results Orientation

Why Join This Role?

As a Continuous Improvement Expert, you will have the opportunity to shape organizational transformation, lead enterprise-wide improvement initiatives, leverage emerging technologies, and create measurable business impact through operational excellence, analytics, automation, and innovation. This role is ideal for professionals passionate about driving change, improving performance, and building future ready organizations.

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.