About the Job:

The Associate Consultant exercises judgment when following general instructions and is responsible for working independently to support complex consulting engagements, focusing on resolving routine and semi-routine technical issues of limited to moderate complexity. This role prioritizes work and meets deadlines with minimal instruction. The Associate Consultant contributes to project success by applying growing technical expertise and collaborating effectively with team members. 

This role focuses on developing advanced technical skills and consulting proficiency.

• This is a client facing role in Mumbai.

• The job requires an Engineer to administer the Openshift set up for the large PSU.

• Candidate is required to provide RCA and resolve L2 tickets for the customer issues.

• Candidate is required to provide Solutions to customer problems and create SOPs for the day 2 day operations.

• The individual is required to support the Day2 operations of the customer. 

• The Job requires the individual to work in Shifts. 

What will you do?

• Assist the Client with the review of the implemented design documentation

• Manage status and health of Openshift

• Manage masters and nodes- Addition and remove of apps / worker nodes

• Secure OpenShift- Patches and maintain the security architecture / policies defined during LLD

• Control access to resources on OpenShift

• Monitor and collect metrics on OpenShift

• Collaborate with the Customer capacity team and provide technical inputs.

• Openshift Backup

• Be able to analyze Openshift performance issues and provide solutions.

• Assist and engage with the client on BaU activities.

• Categorizing & providing work around for resolutions & defects

• Collaborate with Ops team for identification of critical updates, upgrades and validating such in non-prod setup.

• Provide RCA and resolution for priority 1 & other important tickets tickets for critical updates, upgrades

• Health check for critical applications\ Workloads

• Knowledge base addition for support team for first level of Analysis and Basic Log collection in downtime, which will help to reduce the time spend on Incident Calls

• Help in troubleshooting the production critical issues \ Priority 1 tickets in conjunction with Red Hat Global Support Services (GSS).

• Creating SOP ( standard operating procedures) for critical updates, upgrades for roll-outs

• Assist the Client with the administration of a backlog of tasks in an issue tracking tool, which allow the design to be implemented.

• Provide knowledge sharing with specified Client representative (s)

• Provide a report containing details of the engagement activities, findings and status including the following:

• Configuration information changes for RH OCP

• Solution specific implementation details

• Operational procedures and operational management

• Guidance, advice and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience

• Recommendations for potential process or tool changes to optimize the OCP environment

• Provide Daily Report, other reports as required

• Create SOP

• Work along with Various Client Stakeholders from Customer location

• Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team

What will you bring:

• 5+ years of Openshift cluster administration experience

• Has a good knowledge on managing container infra setup and should be able to perform the above responsibilities. 

• Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience

• RH certification is preferred.

• Good Troubleshooting skills for Openshift clusters

• L2 Support and Administration Experience for Openshift clusters

• Has experience in working with Large customer setups

• Preferred work experience for Indian customers

• Experience in working at customer locations. This job is in Mumbai

• Has excellent Communication skills to drive technical conversations with the customer.

#LI-VG11

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.