The Red Hat Services team is looking for a Services Account Specialist to join our East Services Team. In this role, you will work in a designated sales territory and collaborate with the area sales manager and Red Hat sales associates. You'll be responsible for managing a services business lifecycle from pre-sales through program delivery, including leading sales cycles, preparing project approach documents and proposals that include business and technical requirements as well as the appropriate solutions, schedules, delivery times, and cost. You will work with Red Hat's sales associates guiding services sales opportunities from qualification through close, ensure delivery teams are set up for success and value delivered is communicated to customers.  The main objectives for this role are achieving bookings and revenue goals. A tailored enablement path will be provided for the successful candidate.  The successful candidate will be classified as a remote associate and will be expected to travel to meet with customers frequently.

Responsibilities include:

• Grow your territory and diversify your business

• Accurately and consistently provide bookings and revenue forecasts for your territory

• Manage bookings and revenue goals across all practices; meet margin and use targets

• Collaborate with teams to design and implement complex, effective and high-impact solutions for Red Hat's customers

• Value sell solutions focused on delivering customer value

• Ensure successful delivery of programs

• Grow territory revenue base on a quarterly basis

• Manage escalations without supervision

• Negotiating Red Hat master services agreements and statements of work (SoWs) with customers and the Red Hat Legal team

What you will bring:

• Experience with internal or external sales

• Knowledge of technical or business consulting practices

• Experience in project delivery 

• Solid people management skills

• Experience adhering to agile methodologies within project teams

• Knowledge of application development and cloud solutions creation and delivery

• Experience and ability to speak at public conferences and meetups

• Ability to architect complex solutions using multiple products and technologies to deliver requested business value

• Guide strategic sales efforts in key accounts or regions, aligning to multi-quarter goals

• Act as a fully trusted advisor with deep customer relationships with senior customer leaders

• Mentor and provide guidance to early-career services account specialists

• Lead proposal strategy, value articulation, and technical coordination for complex deals

• Coordinate across regional delivery, architecture, and product teams to influence long-term account planning

• Analyze territory trends to inform sales strategies and identify whitespace opportunities

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.