Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

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Job Description:

This position supports the operational execution of AdventHealth’s clinical informatics strategy at the unit or clinic level. This role focuses on providing hands-on user support, reinforcing standard workflows, and assisting with training and system adoption efforts. Working under the direction of senior informatics team members, the associate helps ensure that clinical technologies support safe, efficient, and effective patient care across care settings. The role serves as an entry-level bridge between frontline clinicians and informatics resources while building foundational expertise in clinical systems and workflows.

• Provide frontline clinical informatics support to clinicians within assigned units, clinics, or service areas.
• Assist end users with EHR-related questions, workflows, and basic issue resolution, escalating complex issues as appropriate.
• Participate in system upgrades, testing activities, and go-live support under the guidance of senior informatics staff.
• Serve as a point of contact for clinicians to promote effective system use and adherence to standardized documentation practices.
• Support adoption of clinical decision support tools, patient safety features, and regulatory documentation requirements within the EHR.
• Collaborate with training teams to assist with new hire onboarding and basic role-based education related to clinical systems.
• Observe and document workflow challenges and improvement opportunities for review by senior informatics team members.
• Provide informatics support across ambulatory, acute care, procedural, and virtual care environments as assigned.
• Maintain positive working relationships with clinical staff, operational leaders, and IT partners.
• Primary schedule is Monday-Friday, with some night and weekend work may be required.
• May have on-call expectations and responsibilities to support our clinicians and IT systems, as well as supporting projects, implementations, and downtimes
• Utilize active clinical licensure and frontline clinical expertise to support clinical workflow optimization, promote safe and compliant use of healthcare technologies, and provide guidance on documentation, patient care processes, and operational best practices within the EHR. 
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• IT or Electronic Medical Record (EMR) experience (Epic preferred) [Preferred]
• Data Analytics experience [Preferred]
• Ability to provide customer-focused support and communicate effectively with clinical staff. [Required]
• Willingness to learn clinical workflows, informatics tools, and system optimization principles. [Required]

Education:

• Associate's [Required]

Field of Study:

• Healthcare related discipline

Work Experience:

• 2+ years of clinical experience [Required]

Additional Information:

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• High School Grad or Equiv and 4+ years of relevant experience [Required]

Licenses and Certifications:

• Registered Nurse (RN) [Preferred] OR State Registered Respiratory Therapist (RRT) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.