Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Join Thermo Fisher Scientific as an Associate Asset Manager, supporting Asset Management Services (AMS) within a customer laboratory environment. In this role, you will serve as a key liaison between laboratory personnel, service vendors, and the Unity Lab Services (ULS) team to ensure reliable laboratory operations and exceptional customer support. Through your work, you’ll contribute to scientific research and help advance Thermo Fisher Scientific’s mission to make the world healthier, cleaner, and safer.

LOCATION:

This is an on-site role, working 5 days/week in office at our customer's site in Waltham, MA.  Start time at 8:00 AM.

Key Responsibilities

• Monitor and support the In-Sight system throughout each business day, including reviewing unacknowledged alarms and completing an end-of-day alarm review to help reduce unnecessary after-hours, weekend, and holiday alarm activity.
• Review equipment trends and monitoring reports to identify potential performance concerns or signs of equipment degradation and coordinate appropriate follow-up before equipment failures occur.
• Monitor temperature monitoring system health, including identification of offline motes, sensor issues, communication failures, and other monitoring concerns. Troubleshoot issues and coordinate corrective actions, including submission of work orders when appropriate.
• Administer the InSight monitoring system, including installation, configuration, relocation, and decommissioning of motes; maintaining monitoring device inventory; assigning devices to equipment; and supporting user access, notification lists, naming conventions, and other system information.
• Perform basic onsite troubleshooting and corrective actions for monitoring system issues. Activities may include repositioning motes, replacing batteries, rebooting devices, realigning door sensors, and determining whether an alarm may be related to equipment operation, calibration, maintenance, or the monitoring device. Escalate issues to the appropriate service or technical support team when additional assistance is required.
• Provide end-user support and education on the proper use of InSight, alarm management, monitoring best practices, and applicable system processes.
• Coordinate vendor escort activities in accordance with site HSE and access requirements. Coordinate with laboratory personnel to ensure appropriate support during vendor service activities and provide continuous escort coverage when laboratory personnel are unavailable or alternate arrangements have not been made. Serve as a primary point of contact for general vendor questions to help minimize disruption to laboratory operations.
• Support AMS asset management activities, including maintaining accurate asset information, identifying and communicating data discrepancies, supporting asset additions, changes, and removals, and assisting with ongoing data quality and asset lifecycle activities.
• Support annual physical inventory and asset verification activities, including locating equipment, validating asset information, documenting discrepancies, and supporting required system updates.
• Collaborate with the broader ULS/AMS team to support customer requests, program initiatives, continuous improvement activities, and established service-level expectations.
• Maintain compliance with customer site requirements, applicable safety procedures, standard operating procedures, and Thermo Fisher Scientific policies.
• Support the after-hours Laboratory Emergency Response Team (LERT) program by serving as an on-call responder up to two (2) times per month, responding to laboratory emergencies in accordance with established site protocols
• Perform other duties and responsibilities as assigned to support AMS, ULS, and customer operational needs.

Keys to Success:

Education

Associate’s degree or equivalent required. Bachelor’s degree in a related field preferred.

Experience

• 4+ years of experience in laboratory operations and customer support
• Experience with inventory management and asset tracking
• Experience with laboratory equipment and computerized instrumentation preferred
• Knowledge of regulatory compliance and quality systems (GMP, GLP) preferred
• Proficiency with CMMS (Computerized Maintenance Management System) and related data management software
• Excellent customer service skills with proven ability to build and maintain professional relationships
• Strong communication abilities, both written and verbal, for interacting with engineers, suppliers, and internal partners
• Demonstrated problem-solving skills and ability to work independently
• Ability to prioritize tasks and meet deadlines effectively
• Strong expertise in Microsoft Office suite (Word, Excel, PowerPoint)
• Dedication to Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to pass a comprehensive background check and drug screen
• Physical capability to perform essential job functions including walking, lifting up to 40 pounds, and standing for extended periods
• Willingness to wear required PPE (lab coats, safety glasses, etc.) as needed

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards