Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

You will be responsible for administration, review, and approval of interconnection applications for Distributed Energy Resources (DER).Develop customer, applicant and installer relationships. Works with internal departments such as metering, billing, accounting, and engineering to advance and troubleshoot customer applications through the interconnection process from pre-application through to online status.

Essential Functions

•  Strategic Planning – Participates in strategic planning teams to provide ideas and perspectives to improve the DER Interconnection customer experience. 
•  Company Goals - Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded. 
•  Analyze Customer Needs – Analyze Customer needs to ensure a smooth Customer experience.  Gathers information; probes and diagnoses customer service issues related to Interconnecting to the Eversource Infrastructure.
• Customer Relationship Management – develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation. 
• Customer Service – Resolves customer service issues such as: installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries related to applications for interconnection.
•   One Stop Customer Resolution - Prepares and presents options and solutions to customer.  Arranges for the implementation of customer solutions and follow-up; provides technical assistance as needed.
• Project Manager - Records, reviews, and decides on initial DG application regarding completeness.  Delivers messaging and correspondence to customer in a timely fashion regarding status of project.  Provides internal and external Project Management to ensure target dates are met.  Coordinates, schedules, and leads project meetings. 
• Corporate Positioning – assist with the development and implementation of operating plans for achieving corporate objectives with the smaller strategic customer base such as: changes in regulations, changes in rates, developing customer support for merger activities or other Company initiatives, customer education and promoting the United Way.
• Sales – retains and grows distribution revenue (electric), promotes value added services and products and distributed generation programs.
• Data Analytics and Administration- Analyze data, run reports to identify trends and priorities for optimal work management.  Performs various financial accounting and reporting tasks.

Qualifications

Technical Knowledge/Skill:   

• Excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, hiring, holding people accountable, etc.); strong business acumen and technical knowledge of electric and gas distribution systems.  Ability to use PC desktop applications (e.g., Microsoft Word and Excel).

Education:                            

• Requires College degree in Business Administration, engineering, or related discipline. May consider applicants nearing completion of a degree with direct experience.

Experience:                          

• One (1) plus years’ customer care work experience. 
•  Experience in the solar or power services sector with a focus on electrical distribution preferred along with working knowledge of Work Management systems.

#LI-ES3

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor