About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. 

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. 

Join us and play your part in making life’s moments mean a little more.

About the Function:

​​​ Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About the role: 

The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the market and also provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP – HR Operations will lead the provision of a high-quality and adaptable HR service, coordinating workflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations. 
 

Dimensions: 

Financial 

Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations  

Market/Role  Complexity 

Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery 

Leadership Responsibilities   

Leads, mentors, and develops HR Co-Ordinator's and HR Assistants to ensure excellent performance, continuous development, and strong team capability.

Purpose of Role 

To lead a high-quality HR Operations function by ensuring accurate, timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team  

Top 3-5 Accountabilities 

Lead the team to ensure delivery of an excellent and accurate HR operations service to customers.  

Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value. 

Act as a role model for HR Co-Ordinator and HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential. 

Supervise the delivery of HR Operations, leading workflow to ensure accurate, high-quality, and timely provision of services to all customers within the HR department and across the business.  

Develop and evaluate team performance with a view to identifying ways of improving performance levels. 

Facilitate the development of standard operating procedures and service standards, and assess them to ensure high-quality, consistent HR service delivery. 

Qualifications and Experience required 

·       12–16 years of experience in HR Operations,  

·       People management experience in HR Operations 

·       Working knowledge of HR information systems and reporting tools is essential, and prior experience with Workday, SNOW, EIC, or SAP HR applications is desirable. 

·       Strong proficiency in English  

·       Proven problem-solving skills. 

·       Good Planning, Service mentality, influencing, persuasion, and conflict management skills. 

·       Good interpersonal and administrative skills. 

·       Ability to communicate with a variety of customers.  

·       Ability to prioritise work effectively.  

·       Can work effectively as part of a team. 

·       Attention to detail and accuracy. 

·       Ability to observe a high level of confidentiality at all times. 

·       Positive “can-do” attitude, proactive. 

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: 

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.