PRIMARY DUTIES

1. Assists in providing multimedia technology support for faculty, staff, and students specific to simulation events.

2. Assist with troubleshooting hardware and software issues and simulation equipment failures.

3. Assist the Multimedia Manager in setting up, resetting, storing, and providing technical support for simulation systems.

4. Prepares and maintains equipment, media, computers, and materials related to simulation learning.

5. Supports digital media use, web stream creation, content distribution, data backup, and troubleshooting.

6. Records and edits videos for faculty.

7. Works with the Multimedia Manager to conduct workshops and training sessions for faculty and staff on simulation multimedia technology and the video capture system.

8. Monitors and maintains inventory of multimedia supplies and equipment by keeping inventory management system up to date.

9. Ensures data confidentiality and security of recorded simulation content.

10. Support the development and implementation of policies, procedures, and best practices consistent with the Simulation Center mission, vision, values and strategic plan. 

12. Actively seek professional development opportunities.

13. Supports the Simulation team during simulated educational scenarios when needed including patient simulator upkeep, programming, and operation.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Associate’s degree.
• Outstanding communication, organizational, attention to detail, and interpersonal skills and a team player.
• Experience with Information Technology (IT) systems.
• Proficient in Microsoft Office Suite with capacity to learn new software systems required.

• Demonstrated experience to successfully handle multiple demands efficiently.
• Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.
• Flexibility in schedule is required due to Simulation Center event times.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree.
• Database and multimedia maintenance and administration experience preferred.
• Two years of experience in simulation or technical services.
• Experience in higher education and simulation methodology preferred.
• Prior employment in a simulation center or healthcare education environment preferred. 

WORKING CONDITIONS

• Standard hours: 7:00 AM – 4:00 PM; time flex based on events.
• Flex hours: 11:00 PM – 8:00 PM on days with evening events (approximately 1-2 days per week)
• If there is a Saturday event, a day off will be flexed during the following week, when feasible.

Normal office environment.  Some travel may be required.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

How to Apply: 

Attach your cover letter and resume, applications missing required documents will not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Christine Adams ([email protected]).  If you need technical assistance, please contact Human Resources at [email protected]. 

Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future. 

Application Deadline: 

Application review begins Tuesday October 20, 2026 and this posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have the physical stamina to work long hours and/or more than 5 days per week.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.