Job Title

Job Description Summary

Job Description

·         To achieve the timely and efficient delivery of C&W - PMSI to ACL - Volansys , in support of their business needs in accordance with the service levels and Key Performance Indicators.

·         Technical SPOC for ACL - Volansys site on behalf of Cushman Wakefield.

·         Recommend and support C&W Cluster Manager/Ops Head for HDFC Account on Site’s Critical Operations and deliverables.

·         Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the ACL – Volansys SPOC regarding matters on delegated levels of authority.

 Facilities Operation

• Manage/Supervise and monitor the functions of ACL - Volansys , facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by ACL - VolansysSPOC under purview of Contract.

• Monitor the process of reporting and follow up of requests & complaints from ACL - Volansysstaff stationed at the building to ACL – Volansys SPOC.

·           Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff.

·           Supervise in coordination with ACL - Volansys Infra team on closures of SNAGs on weekly basis.

·           Support Transition team in seamless HOTO of the Facility

• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets

• Advise ACL – Volansys SPOC on additional purchase.

• Maintain CSAT on monthly basis.

• Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment.

• Initiate Daily, Weekly and Monthly Meetings with ACL – Volansys SPOC and take follow ups on the Minutes of the Meetings till closures.

• Delegate additional duties to the team as and when required by the ACL – Volansys SPOC

• Maintain Decorum, Discipline and highest level of standards at the site.

• Establish Suitable KPIs for the Team members and review every quarter for performance evaluation.

• Ensure timely submission of Invoices, Returns and relevant Documents.

• Assist the Cluster manager to meet client’s requirements.

• Incident reporting on time