[What the role is]

[What you will be working on]

• Business Process Analysis: Partner our policy makers to conduct thorough assessments of existing workflows to identify pain points, bottlenecks, and areas for improvement. This will include leading Business Process Reengineering (BPR) projects, employing industry best practices to streamline operations and enhancing service delivery across the organisation.

• Stakeholder Engagement: Collaborate with diverse stakeholders to gather and document comprehensive business requirements, ensuring alignment with organisational objectives and user needs.

• Process Mapping and Documentation: Develop clear process mapping and flows to facilitate a clear understanding of current and future state processes, including dependencies across functional roles and systems.

• System Design and Requirements: Adopt design thinking principles to help define system requirements that reflect business needs and policy intents, ensuring that technology solutions effectively support process improvements and user experience. This will involve working closely with IT and development teams to translate system designs into functional applications, ensuring that solutions are user-centric and scalable.

• User Acceptance Testing (UAT): Oversee and conduct UAT to validate that systems meet business requirements and deliver an optimal user experience.

• Change Management: Develop and implement comprehensive communication strategies to manage change effectively and to support users throughout the system adoption process to enhance engagement and foster a positive transition experience.

[What we are looking for]

• Background in Business Administration, Information Technology, or a related field, with a strong background in business analysis and process improvement methodologies.

• Prior experience in business process re-engineering projects, with a demonstrated ability to analyse workflows and implement effective solutions that drive operational efficiencies.

• Familiarity with design thinking methodologies to create effective design solutions that enhance user experience.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organisation.

• A proactive and adaptable mindset, with a passion for continuous improvement and a commitment to delivering high-quality results.

• Keen interest or knowledge in real estate solutions will be an added advantage

• At least 2 years prior experience will be preferred