• Responsible for meeting agreed Service Level Agreements (SLA) on Turn Around Time (TAT), Productivity and Accuracy 

• Responsible for setting targets to the team members each day/week/month 

• Complete the daily, weekly and monthly deliverables and check list 

• Develop back up plan and focus on cross training the team 

• Conduct regularly Team huddle and cascade information to team on any process  or general updates 

• Ensure to provide regular AR reports to Internal (Renault Group – Reporting Mangers + Leadership team) and External Stakeholders 

• Ensure weekly review of process and create action plan to improve the process especially in below areas 

Make Zero defects Process 

Increase collections and minimize unapplied cash; Improve cash application 

Reduce/Eliminate unidentified cash 

Establish/Improve the governance with billing team to sort out the issues raised by customers 

Sub-ledger reconciliations 

Reduce Provision for Bad-debts 

Support customers by proposing policies or procedures to improve process 

Review process controls regularly and update controls to secure process 

• Handle internal escalation as well as escalation from other stakeholders – First Point of contact for customers for escalations and service deliverables 

• Handle Governance calls for review of performance, flag issues and share feedback 

• Responsible for Induction and training plan for new joiners in process 

• Timely SOPs review and ensure updation of any changes. Ensure updated trackers are updated on real time basis 

• Quality check on sampling basis for accuracy and process deviation 

• Identify and implement process improvement ideas 

• Work under pressure, managing absenteeism, attrition and people issues 

• Responsible for performance management and appraisals of the team for about 15-20 associates 

• Handle team issues such as leave and attendance management 

• People responsibilities include: 

• Counsel and mentor team members and direct reportees 

• Manage performance through coaching and regular feedback 

• Identify training needs / gaps and coach team members and nominate for trainings to sharpen the skills 

• Conduct one on one meeting with each team member at regular intervals 

• Ensure the career development plan for each team member is adhered to